Customer Marketing Manager

🕒 vor 4 Tagen

🗽 New York – Remote

🗽 New York – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🎡 Marketing

Jetzt Bewerben

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Time Doctor

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2010

☁️ SaaS

👥 HR Tech

⚡ Produktivität

SaaS • HR Tech • Productivity

Time Doctor ist ein KI-gestütztes Unternehmen für Workforce Analytics und Zeiterfassungssoftware, das Mitarbeiterüberwachung mit präziser Zeiterfassung kombiniert, um alltägliche Arbeitsdaten in umsetzbare Erkenntnisse zu verwandeln. Es hilft Organisationen, Ineffizienzen und Burnout frühzeitig zu erkennen, die Ressourcenzuweisung zu optimieren, die Produktivität zu verbessern und transparente, datenschutzorientierte Leistungskulturen für Remote-, Hybrid- und Büroteams zu schaffen. Time Doctor wird als unternehmensfähige SaaS-Plattform mit Integrationen, Compliance-Zertifizierungen und Funktionen geliefert, die speziell für HR-, Betriebs- und IT-Leiter entwickelt wurden.

Beschreibung

• Own post-sale marketing programs that drive engagement, product adoption, and retention across the customer base • Develop lifecycle campaigns tied to key customer milestones — onboarding, feature adoption, renewal windows, and expansion triggers • Use customer data and product usage signals to segment the base and deliver relevant, timely communications • Partner with Customer Success to identify at-risk accounts and support proactive retention efforts through targeted campaigns • Build and execute campaigns that drive expansion revenue — upsell, cross-sell, and seat growth within existing accounts • Collaborate with Product Marketing to ensure customers understand the value of new features and product updates • Own and develop TD Academy, Time Doctor's customer education platform • Build and manage Time Doctor’s customer advocacy program — identifying champions, nurturing relationships, and activating them as references, reviewers, and case study participants • Design and run customer feedback programs (surveys, NPS, interviews) to surface insights that inform marketing strategy, product priorities, and messaging • Partner with Customer Success as the primary marketing counterpart for post-sale programs

🎯 Anforderungen

• 3+ years of experience in customer marketing, lifecycle marketing, or a customer-focused B2B SaaS marketing role • Proven experience building and running customer advocacy, retention, or expansion programs — not just contributing to them • Strong understanding of customer journey mapping, lifecycle segmentation, and post-sale marketing motions • Demonstrated use of AI tools to improve content production, personalization, or campaign efficiency -- not just familiarity, but active use in a professional context • Hands-on experience with marketing automation and CRM tools (HubSpot experience strongly preferred) • Ability to analyze customer data and product usage signals to inform targeting and program design • Excellent written communication skills — you can write an email that customers actually open, a case study that resonates, and a campaign brief that gets alignment • Experience working cross-functionally with Customer Success, Product, and Marketing teams • Experience working in a remote or distributed team environment

🏖️ Vorteile

• Competitive pay + 30+ days of paid time off