Customer Support Coordinator

🕒 vor 12 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 / Stunde

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

TimelyCare

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2017

📚 Bildung

🧘 Wellness

☁️ SaaS

💰 €60.000.000 Series B - TimelyCare im 2021-01

Education • Wellness • SaaS

TimelyCare ist ein Anbieter von virtueller Gesundheit und Wohlbefinden, der sich auf Hochschulen konzentriert. Es bietet rund um die Uhr mentale Gesundheits- und medizinische Dienste – einschließlich Beratung, Psychiatrie, Krisensupport, digitale Selbsthilfetools, Peer-Communities und gesundheits- und erfolgsorientiertes Coaching – per Telefon und Video für Studierende, Fakultäten und Mitarbeiter an Hochschulen und Universitäten. Die Plattform legt besonderen Wert auf Koordination der Betreuung, ein diversifiziertes Netzwerk qualifizierter Anbieter, LMS/EHR-Integrationen und ergebnisorientierte Unterstützung, um die Studentenerhaltung, den akademischen Erfolg und das Wohlbefinden auf dem Campus zu verbessern.

Beschreibung

• Provides customers with courteous, friendly, and efficient service, leading to the resolution of any issues. • Triaging members and connecting them with the appropriate service and level of care and needed resources via phone, SMS, or email. • Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters. • Generating and maintaining reports and referral resources for all business lines. • Executing records requests and verification of services. • Support the TimelyCare virtual care operations, serving as the primary point of contact for all patient, business partners, and provider inquiries in a timely fashion. • Develop a strong understanding and knowledge of the organizations product, services, and processes to support patients and providers. • Act as a resource for internal stakeholders. • Utilize critical thinking and effective communications to provide thoughtful, empathetic, customized solutions that help patients with their overall virtual care coordination as well providers with their technical and scheduling needs. • Follow a HIPAA-compliant procedure for all communications with internal and external sources • Embrace the TimelyCare values with your engagement and performance. • Maintain awareness of patients who are waiting to be seen by our providers, ensuring they are seen in a timely manner. • Manage provider alerts appropriately. • Provide feedback using appropriate channels to improve product, process, procedures, scheduling, and service levels. • Adhering to all operational, quality, security, risk and regulatory policies and procedures. • Use analytical skills to troubleshoot various systems and provide technical answers related to our TimelyCare platform. • Acknowledge that calls will be recorded and/or taped to be used for training, development, advertising and/or marketing purposes. • Other duties as assigned Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals

🎯 Anforderungen

• Ability to work various shifts from Monday through Sunday, including weekends and holidays • Bachelor's degree from an accredited college or university preferred. • Prior customer support, care coordination, and/or crisis service experience in a remote environment • A servant leader attitude and passion for serving others. • Willing to listen and find creative solutions to address and resolve issues independently. • Reliable high-speed internet connection • Ability to remain engaged throughout the entirety of your shift with minimal to no distractions • Experience with Zendesk and Dialpad, preferred. • Proficiency or rapid assimilation to operate productivity technologies; Microsoft Office, Google Suite, Zoom, Slack, and Electronic Health Record systems. • Understanding of virtual care best practices with considerable attention to detail including proficiency with TimelyCare or competitive virtual care mobile and web app and admin • Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required) • Thrive in an environment that is high-pace, dynamic, and collaborative, utilizing good judgment with ambiguity. • Adaptability to quickly changing priorities and member needs. • Strong time management skills, with the ability to manage competing priorities. • A strong work ethic and a sense of responsibility to team members and business partners.

🏖️ Vorteile

• Paid Company Holidays + No work on your birthday! • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community • Variable bonus eligibility on a quarterly basis • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance • Company-paid group Life Insurance + Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture