Client Support Specialist

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Careology

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11 - 50 Mitarbeiter

💰 Seed Round im 2019-11

Careology startete mit einer Mission: die traditionelle Krebsversorgung zu transformieren.\n\nWir revolutionieren die Gesundheitsbranche mit einzigartigen digitalen Produkten, die Patienten mit ihren Familien, Freunden und Gesundheitsfachleuten verbinden.\n\nWir sind der Meinung, dass jeder, der mit Krebs lebt und zu tun hat, sich besser in der Lage fühlen sollte, eigenständig und selbstbestimmt zu handeln.\n\nWir bieten Gesundheitsfachleuten Echtzeit-Gesundheitsinformationen und Einblicke in die Fernüberwachung, um sie proaktiv zu unterstützen.\n\nUnser Ziel ist es, die schlechten Tage erträglicher zu machen – und die guten Tage häufiger kommen zu lassen.\n\nEmpfohlen von Macmillan Cancer Support, von ORCHA zugelassen und Partner von UKONS.\n\nVerfügbar zum Download auf iOS und Android.

Beschreibung

• Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours • Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team • Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice • Resolve non-technical queries independently, drawing on product knowledge and good judgement • Log, categorise and track issues to help the team identify patterns and improve the platform over time • Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence • Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones

🎯 Anforderungen

• A recent graduate looking for a meaningful first step in a fast-growing health tech company • Excellent written communication skills. You write clearly, concisely and with warmth • Strong common sense and the ability to understand a problem quickly, even when it's not fully formed • A calm, organised approach - you can manage multiple conversations at once without losing focus • Genuine curiosity and a willingness to learn how a complex product works • A passion for getting things right for people, you take pride in leaving every interaction better than you found it • Reliable and self-motivate, you can work independently in a remote setting during set US business hours • An appreciation that behind every ticket is a clinical team under pressure, and a desire to help make their day a little easier • A degree or experience in healthcare, communications, business, psychology or a related field is a plus, but not required

🏖️ Vorteile

• A fully remote role based in the US, full-time at $40,000–$45,000/year • Real responsibility from day one, you will be a meaningful part of how Careology shows up for its clinical clients • Direct exposure to a UK-headquartered health technology company operating at the intersection of AI, oncology and patient care • A supportive, close-knit team that takes quality and compassion seriously • Regular check-ins and mentorship to help you grow in the role • A pathway to a meaningful career at the intersection of oncology, AI and digital health. Where the work you do genuinely changes outcomes for patients and the people who care for them.