Senior Account Manager – 9 Months FTC Maternity Cover, Temp to Perm

🕒 vor 2 Monaten

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Togetherall

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

👥 B2C

⚕️ Krankenversicherung

🧘 Wellness

💰 €10.000.000 Venture Round im 2020-11

B2C • Healthcare Insurance • Wellness

Togetherall ist eine Community-Plattform, die entwickelt wurde, um Menschen zu unterstützen, die sich einsam, gestresst oder ängstlich fühlen. Sie bietet einen sicheren und anonymen Raum, in dem Mitglieder ihre Erfahrungen teilen und auf praktische Tools und Ressourcen für das Wohlbefinden zugreifen können. Die Plattform ermutigt Individuen dazu, mit anderen, die ihre Probleme verstehen, in Kontakt zu treten, und bietet zusätzliche Unterstützung durch Partnerschaften mit Organisationen, Hochschulen und Gesundheitsdienstleistern.

Beschreibung

• Proactively maintain regular contact with clients to ensure continued satisfaction, address issues, and build lasting relationships • Build strong relationships across varying levels of an organisation (from day-to-day contacts to senior leadership), developing a deep understanding of client needs and challenges • Use CRM systems and internal documentation to accurately capture, track and share client information and activity • Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact • Help clients maximise their engagement with the platform through regular performance reviews, insights, and targeted promotional campaigns • Manage the full renewal process, including commercial conversations, value positioning, pricing proposals, negotiations, and contract closure • Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts • Represent Togetherall at client meetings and industry events (e.g. AMOSSHE), confidently engaging with clients and prospects in both formal and informal settings to strengthen relationships and raise awareness • Collaborate with internal teams (e.g. clinical, marketing, and data) to deliver a seamless and consistent experience for clients

🎯 Anforderungen

• 3+ years’ experience in an Account Management or Client Success role, nurturing and growing a portfolio of accounts • Proven experience of retention and growth within an existing portfolio of accounts (renewals and upsells are a fundamental part of the role) • Account Management experience in the benefits, mental health or wellbeing sectors is a definite asset • Demonstrable experience increasing engagement and adoption of a support solution • Commercially minded with the ability to link service value to client ROI, budget planning, and business objectives • Comfortable working autonomously and taking initiative to move things forward without needing detailed instructions • Strategic relationship-orientated and have a passion for building partnerships with clients over long periods • Clear and confident communicator who takes ownership in written and verbal communication, and proactively follows up after meetings • Superior interpersonal and communication skills (both verbal and written); keenly client focused and numbers driven • Comfortable networking and building rapport in person - including at events, conferences, and social engagements • Strong presentation skills - able to represent the business by hosting and presenting on webinars and at in-person events

🏖️ Vorteile

• Flexible hours and work from home • Vitality Private Health Insurance • Vivup Employee Benefits Platform • Employee Assistance Programme • 25 days annual leave + bank holidays + birthday day off • Enhanced Maternity Pay • Occupational Sick Pay • Access to Go1 e-learning platform