Group Lead – Operations Account Management

🕒 vor 11 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

💰 Account Manager

👻 Geisterscore 10%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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TruBridge

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

💼 Beratung

📦 Logistik

🏥 Gesundheitswesen

Consulting • Logistics • Healthcare

TruBridge ist ein Unternehmen für Gesundheitslösungen, das sich auf das Revenue-Cycle-Management, elektronische Gesundheitsakten, Patientenaufnahme und -engagement sowie Enterprise Resource Planning für Gesundheitsdienstleister spezialisiert hat. Das Unternehmen bietet umfassende, anpassbare Dienstleistungen für Krankenhäuser, Kliniken und ambulante Einrichtungen an, mit dem Ziel, die finanzielle Gesundheit und die Betriebseffizienz zu verbessern. Zu den Lösungen von TruBridge gehören Codierungstechnologiedienste, Bevölkerungs- und Datenmanagement sowie ausgelagerte Revenue-Cycle-Management-Dienstleistungen. Ihr Fokus auf datengesteuerte Einblicke und innovative Produkte hilft dabei, finanzielle und betriebliche Hindernisse zu beseitigen und legt den Grundstein für langfristigen Erfolg in der Gesundheitsbranche.

Beschreibung

• Oversee daily operational performance, battle cards, action plans, and key KPIs across assigned clients, including A/R days, cash performance, denial trends, and accuracy measures • Serve as the primary senior operational point of contact for clients and coordinate communication between client stakeholders and internal delivery teams • Translate client needs, issues, and requests into prioritized operational actions and execution plans • Identify operational risks and performance trends and guide corrective actions to prevent revenue leakage and service disruption • Ensure accurate reporting, consolidated performance insights, and clear status updates for internal leadership and client stakeholders • Lead operational work for domestic clients across assigned accounts • Review dashboards and performance data to identify trends, risks, and deficiencies; lead corrective action plans • Drive operational efficiency and reimbursement optimization through standardization, workflow alignment, issue triage, and cross-functional collaboration • Ensure consistent execution standards across teams and client portfolios • Maintain client relationships, resolve issues, and manage significant operational escalations with mitigation plans • Partner with operations, finance, payer relations, technology, and strategic client management teams • Ensure execution aligns with contractual requirements, billing standards, and service-level commitments • Oversee customer invoicing accuracy and support monthly invoicing processes; validate documentation and address discrepancies • Recruit, screen, and select candidates; orient new hires and maintain appropriate hiring plans • Manage employee performance, feedback, reviews, training, development, and corrective action • Mentor, guide, and coach direct reports • Administer internal policies and procedures and ensure staff data accuracy • Attend required meetings and remain current on industry trends, regulatory changes, and operational best practices • Perform additional duties as assigned

🎯 Anforderungen

• Bachelor’s degree or equivalent combination of education and relevant experience • 7+ years of progressive experience in hospital revenue cycle operations, with demonstrated leadership responsibility across billing and collections functions • 5+ years of manager experience • Advanced working knowledge of insurance regulations, reimbursement practices, coding interfaces, and automated billing workflows • Demonstrated ability to lead complex issue resolution, systemic root-cause analysis, and multi-team corrective actions • Strong executive-level communication skills with the ability to present operational insights, risks, and recovery plans clearly and effectively • Excellent analytical, organizational, and prioritization skills with a proven ability to manage competing demands • Advanced proficiency in Microsoft Office tools (Excel, Outlook, Word) and comfort interpreting multi-source reporting • Maintain current knowledge of hospital billing systems, government payer programs, third-party reimbursement policies, and applicable federal and state regulations • Maintain strict confidentiality of patient and client information • Comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations • Preferred: Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or related field • Preferred: 5+ years Medicare hospital billing experience and expertise with government payers • Preferred: Experience supporting multiple hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner) • Preferred: Advanced revenue cycle analytics experience, including KPI governance, trend analysis, and executive reporting • Preferred: Prior experience in senior operational leadership, client escalations, service recovery, and cross-functional governance • Preferred: Experience overseeing invoicing processes, contract compliance validation, and operational performance frameworks

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