Staff Solutions Architect

🕒 vor 5 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $198.000 - $240.000 / Jahr

⏰ Vollzeit

🔴 Experte

💻 Lösungsingenieur

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Twelve Labs

Twelve Labs

11 - 50 Mitarbeiter

🤖 Künstliche Intelligenz

🔌 API

☁️ SaaS

Artificial Intelligence • API • SaaS

Twelve Labs ist ein fortschrittliches Technologieunternehmen, das sich auf multimodale KI spezialisiert hat und ein menschenähnliches Verständnis von Videoinhalten bietet. Ihre Plattformen sind darauf ausgelegt, große Mengen an Videodaten zu analysieren und zu kategorisieren, wodurch Anwendungen wie intelligente Suche und Inhaltserstellung ermöglicht werden. Twelve Labs bietet leistungsstarke APIs, die es Unternehmen ermöglichen, fortschrittliche Videoverstehensfähigkeiten nahtlos in ihre Arbeitsabläufe zu integrieren. Dadurch wird es den Nutzern erleichtert, genaue Momente in Videos zu finden, Inhalte zusammenzufassen und sogar Erkenntnisse aus visuellen Daten zu gewinnen.

Beschreibung

• Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting implementation of video AI applications • Own technical relationships with strategic customers • Ensure successful integrations, resolve complex technical challenges, and drive adoption across customer organizations • Guide customers on best practices for using TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences • Serve as the first line of defense for design, security, compliance, and architecture questions • Escalate complex requirements to internal experts as needed • Create and maintain documentation, implementation guides, and FAQs • Gather customer feedback and represent the voice of developers and enterprises to internal teams • Help shape product roadmaps and future capabilities • Collaborate with Sales, Product, Partnerships, and Engineering teams • Attend conferences, off-site meetings, and other business-related events as required

🎯 Anforderungen

• 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer • Experience working with hyperscalers; AWS preferred, with hands-on experience supporting customers building on Amazon Bedrock • Experience with Azure, GCP, or other cloud providers also welcome • Strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development • Deep understanding of video workflows and video workloads • Experience driving customer implementations from kickoff through production launch • Track record of building trusted technical relationships • Exceptional communication skills, including translating complex technical concepts to business stakeholders and debugging integration issues with engineering teams • Ability to manage multiple projects simultaneously and thrive in a fast-changing environment with evolving priorities • Ability to travel up to 10% of the time annually • May require participation in on-site interviews and/or completion of in-person onboarding processes

🏖️ Vorteile

• An open and inclusive culture and work environment • Work closely with a collaborative, mission-driven team on cutting-edge AI technology • Full health, dental, and vision benefits • Extremely flexible PTO and parental leave policy • Office closed the week of Christmas and New Years • Monthly wellness stipend • Annual Learning & Development stipend • Global offices in San Francisco and Seoul • Coworking office memberships for remote team members • VISA support where applicable • Transportation stipend (SF & NY onsite only) • Daily meal support (SF & NY onsite only) • Equity

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