Senior Software Engineer

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Upbound

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11 - 50 Mitarbeiter

Gegründet 2017

☁️ SaaS

🏢 Unternehmen

Cloud Computing • SaaS • Enterprise

Upbound ist ein Unternehmen, das sich auf das Management cloud-nativer Infrastrukturen für Entwickler und Plattform-Teams spezialisiert hat. Mithilfe von Crossplane, einem cloud-nativen Control-Plane-Framework, bietet Upbound Werkzeuge und Dienstleistungen, die das Management von Cloud-Infrastruktur-Ressourcen über APIs vereinfachen. Diese Lösungen ermöglichen es Organisationen, Self-Service-Bereitstellungsstrategien zu übernehmen, die Produktivität der Entwickler zu steigern und sichere sowie konforme Cloud-Operationen sicherzustellen. Upbound verwaltet Crossplane-Operationen, sodass Plattform-Teams sich auf den Aufbau von cloud-nativen Plattformen konzentrieren können, anstatt Lebenszyklen der Infrastruktur zu managen.

Beschreibung

• Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane. • Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users. • Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks. • Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements. • Support the full project lifecycle for highly scalable and reliable services running in a cloud environment – discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support. • Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence. • Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly. • Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response. • Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release. • Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments. • Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.

🎯 Anforderungen

• Have experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability. • Have strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) and techniques for diagnosing issues in production environments. • Have experience building and operating controllers that interact with the Kubernetes API server, including troubleshooting reconciliation loops, managing API rate limits, and optimizing controller performance. • Are comfortable working directly with customers to understand, reproduce, and resolve complex technical issues in their environments. • Take responsibility and ownership for solving problems even if they are outside your lane, especially during incidents affecting customer workloads. • Demonstrate excellence in your work, constantly trying to improve your skills and the operational posture of the systems you build. • Have empathy for customers and keep them in mind as you build solutions, understanding that reliability and debuggability are features. • Realize the importance of clear communication and effective collaboration to work as a team, deliver great results, and support customers through technical challenges. • Help create a safe environment where everyone can contribute, learn from failures, share on-call knowledge, and help each other grow as operators and engineers.

🏖️ Vorteile

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development