Patient Engagement Specialist

🕒 vor 1 Tag

🌐 Vereinigte Staaten, Kanada – Remote

🇺🇸 Vereinigte Staaten – Remote 🇨🇦 Kanada – Remote

🏈 Alabama, Alaska, +44 weitere Bundesländer – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Valeris

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

💊 Pharmazie

🏥 Gesundheitswesen

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris ist ein vollständig integrierter Vermarktungspartner für die Life-Sciences-Branche, der durch die Fusion von PharmaCord und Mercalis entstanden ist. Das Unternehmen bietet umfassende Lösungen entlang der gesamten Wertschöpfungskette im Gesundheitswesen, um Life-Sciences-Unternehmen dabei zu unterstützen, Produkte auf den Markt zu bringen und den Zugang von Patienten und deren Therapietreue zu verbessern. Valeris bietet Daten- und Strategieeinblicke, Patientenunterstützung und Zugangsprogramme sowie Instrumente zur Einbindung von Gesundheitsdienstleistern. Das Unternehmen betreut über 500 Kunden aus der Life-Sciences-Branche und unterstützt Millionen von Patienten. Mit Hauptsitz in Morrisville, North Carolina und Jeffersonville, Indiana, konzentriert sich Valeris auf die Vermarktung und patientenorientierte Dienstleistungen für pharmazeutische und Life-Sciences-Organisationen.

Beschreibung

• Build and maintain trusted relationships with patients through proactive communication and timely, accurate services • Ensure interactions and relationship management comply with relevant healthcare laws and regulations • Conduct program welcome calls and explain available services and resources • Use motivational interviewing to involve patients in healthcare goal setting • Perform post-Benefits Investigation calls and explain coverage options • Handle client and patient inquiries according to business rules and approved FAQs • Explain reimbursement, billing, coverage benefits, financial responsibilities, and assistance resources • De-escalate challenging situations and triage patients to appropriate resources • Document patient enrollment and all activities in the Lynk system • Provide education about products, treatment, insurance benefits, out-of-pocket costs, financial assistance, and treatment support • Manage assigned cases and tasks to maintain service levels • Support patients in following prescribed therapy plans • Identify benefits and payer coverage through electronic tools and manual investigations • Identify and communicate prior authorization, appeal, tier exception, and formulary exclusion requirements • Contact payers and healthcare providers for benefit follow-up • Coordinate nurse follow-up and adherence services as applicable • Recommend peer support resources • Coordinate product shipments through patient assistance and bridge programs from the PharmaCord pharmacy • Communicate prior authorization re-verification and patient assistance re-enrollment needs • Report adverse events, product complaints, special situation reports, and medical inquiries according to SOPs and Business Rules

🎯 Anforderungen

• Bachelor's degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required • Customer service and healthcare industry experience strongly preferred • Ability to work an 8.5-hour shift between 8 am and 9 pm, Monday to Friday required • Bi-lingual in English and Spanish or Chinese/Mandarin is a plus • Commitment to the mission of care coordination • Passionate, trustworthy, and empathetic when working with patients • Good communication and interpersonal skills and ability to speak concisely to patients • Flexible and adaptable in response to changing patient and healthcare providers’ needs • Professional telephone etiquette • Basic computer knowledge • Ability to multitask effectively • Must maintain honesty and integrity and take responsibility for performance • Ability to adapt to change, innovate, take initiative, pursue goals persistently, and remain service oriented • Regularly talk or hear; frequently sit for long periods, type, handle or feel, and reach with hands and arms • Prefer candidates who can type at least 35 words per minute with 97% accuracy • Flexibility to travel as needed is preferred • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Vorteile

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment encouraging new ideas • Inclusive workplace and mission-driven culture • Background check and, depending on the position, drug screen required as a condition of employment