Senior Professional Services Engagement Specialist

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $103.200 - $264.300 / Jahr

⏰ Vollzeit

🟠 Senior

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 2%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Lebenslauf hochladen

Veeam Software

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2006

💼 Beratung

📦 Logistik

☁️ SaaS

💰 €500.000.000 Private Equity Round im 2019-01

Consulting • Logistics • SaaS

Veeam Software ist ein globaler Marktführer für Datenresilienz und -schutz und bietet selbstverwaltete Datensicherungssoftware für Hybrid- und Multi-Cloud-Umgebungen. Die Veeam Data Platform stellt umfassende Lösungen für Datensicherung, Wiederherstellung und Sicherheit bereit und setzt auf Zero-Trust-Prinzipien sowie KI-gestützte Tools für Data Intelligence. Das Angebot von Veeam umfasst sichere Backup- und Storage-Services für Plattformen wie Microsoft 365, AWS und Google Cloud und unterstützt unterschiedlichste Workloads in virtuellen, physischen und SaaS-Umgebungen. Mit einem starken Ruf für Innovation und hohem Kundenvertrauen bedient Veeam ein breites Spektrum an Branchen und sorgt für Datenresilienz gegenüber Störungen wie Ransomware-Angriffen. Die Lösungen ermöglichen Unternehmen Datenfreiheit, sichere Speicherung und effizientes Management und untermauern die Position als ein führender Anbieter von Enterprise-Backup- und -Wiederherstellungssoftware weltweit.

Beschreibung

• Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program • Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria • Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity • Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams • Identify and support follow-up opportunities with Sales and Customer Success • Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one • Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle • Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery • Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports • Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment • Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans • Manage multi-workstream engagements including planning, milestones, and dependencies • Drive proactive RAID management • Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health • Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes • Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership • Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements • Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success • Contribute to delivery playbooks and methodologies • Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements • Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services • Build strong stakeholder relationships across customers and internal teams • Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes • Drive alignment and accountability for delivery outcomes • Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging • Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication • Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout • Mentor junior team members and share best practices • Support standardization of delivery processes • Travel 20–30% as required

🎯 Anforderungen

• 8+ years of IT experience; including 5 years or more of Technical Program Mgmt

🏖️ Vorteile

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning