Senior Account Manager

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VGS

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🔒 Cybersecurity

📋 Compliance

🤝 B2B

Cybersecurity • Compliance • B2B

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Beschreibung

• Manage a portfolio of existing top-tier and strategic customer accounts. • Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams. • Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction. • Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals. • Empathize with every aspect of our customer’s experience, from onboarding to renewal. • Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally. • Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews. • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services. • Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities. • Represent the voice of the customer across the organization to inform our sales process and product roadmap. • Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies. • Assist in workshops to help customers leverage the full value of VGS solution.

🎯 Anforderungen

• 4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions • Experience growing an existing account base, comfortable with pitching new products and negotiating • Experience in maintaining a minimum of 95% renewal revenue to minimize churn • Drive new business growth through greater customer advocacy • Experience working with complex, multi-divisional, multi-geographical customers • Experience driving process improvement and building new processes in a startup environment • Strong leadership, project management, presentation skills and a bias for action • A high-degree of empathy, impressive executive presence, and communication abilities • Ability to create structure in ambiguous situations and design effective processes • Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams • Experience with tokenization, payment processing, cryptology, and security products highly desired • Out of the box thinker that thrives in a fast paced startup environment • Travel required • BA/BS preferred