Manager, Quality Improvement – Monitoring

Stelle nicht auf LinkedIn

🕒 vor 13 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $66.400 - $111.900 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Vibrant

Vibrant

1 - 10 Mitarbeiter

Gegründet 2023

💼 Beratung

📣 Marketing

📱 Medien

Consulting • Marketing • Media

Vibrant ist ein mitgliedschaftsbasiertes Netzwerk von LGBTQ+ Unterhaltungs-Marketingfachleuten, das Veranstaltungen, Podiumsdiskussionen, gesellschaftliche Treffen und Branchenprogramme organisiert, um die Mitglieder im Unterhaltungs- und Marketing-Ökosystem zu unterstützen, zu fördern und zu vernetzen. Die Gruppe unterhält ein Mitgliederverzeichnis, ein Leitungskomitee, Sponsoringmöglichkeiten sowie Programme zur Hervorhebung und Nominierung, um die Arbeit der Mitglieder zu präsentieren und berufliche Weiterentwicklung und Gemeinschaftsbildung zu fördern.

Beschreibung

• Lead development and implementation of a comprehensive quality improvement program for the 988 Lifeline Network • Coordinate quality improvement efforts to meet funder expectations and organizational objectives • Lead implementation of AI-powered quality improvement processes • Sustain and enhance quality improvement across voice calls, chat, text, and video-phone services • Oversee redesign and ongoing development of the Quality Monitoring Measure/Form • Prepare and submit quality improvement and outcomes reports to funders and stakeholders, including SAMHSA and Vibrant • Assess 988 network center performance, analyze data, address issues, and develop improvement strategies • Lead meetings focused on program outcomes, deliverables, and KPIs • Collaborate cross-functionally to ensure crisis centers meet operational, clinical, and compliance standards • Investigate issues and non-compliance incidents • Lead discussions with funders, senior leadership, and executive leadership • Manage direct reports and oversee staff development and performance management • Share best practices with network members and cooperate with co-managers • Create and implement work plans and objectives, monitor results, and develop contingency plans

🎯 Anforderungen

• Proficiency in English, both written and oral • Experience in statistical analysis and measure/tool design, including inter-rater reliability and validity • Proficiency in AI-powered solutions for quality improvement initiatives • Understanding of machine learning applications in healthcare • Change management for technology adoption • Knowledge of ethical AI practices in quality improvement • Project development, management, and implementation experience • Intermediate to advanced knowledge of Microsoft Office and Google Suite • Basic knowledge of contact center data and analytics • Proficiency in data analysis and interpretation • Knowledge of quality improvement methodologies, tools, and techniques • Bachelor's degree in mental health/suicide prevention, healthcare administration, or a related field • 3-5 years of experience in clinical quality improvement • Knowledge of regulatory requirements including HIPAA, clinical training requirements for crisis intervention, confidentiality, and privacy • Strong leadership, analytical, problem-solving, communication, organizational, and customer-service skills

🏖️ Vorteile

• Medical insurance • Dental insurance • Vision insurance • Supplemental income insurance • Employer-paid disability insurance • Employer-paid life insurance • Pre-tax FSA for medical and dependent care • 401K available • Reasonable accommodations for the hiring process

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