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Western Computer

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1987

🤝 B2B

🏢 Unternehmen

B2B • Enterprise

Western Computer ist ein Microsoft-Technologiepartner, der Organisationen bei der Auswahl, Implementierung und Unterstützung von Microsoft Dynamics 365 Business-Anwendungen hilft, um Geschäftsprozesse zu verbessern. Gegründet im Jahr 1987 bietet Western Computer Beratungs-, Implementierungs-, Schulungs- und kontinuierliche Unterstützungsdienste für mittelgroße und große Kunden an. Das Unternehmen legt besonderen Wert auf maßgeschneiderte Lösungen und einen starken Kundenservice. Es rekrutiert Remote-Rollen in ganz Nordamerika und hebt das Mitarbeiterwachstum sowie firmengesponserte Leistungen hervor.

Beschreibung

• Lead workshops to gather and refine business requirements for field service, asset management, scheduling/dispatch, and mobile workforce scenarios. • Design end‑to‑end Dynamics 365 CE Field Service solutions, including work orders, incident types, agreements, entitlements, assets, inventory, and resource scheduling. • Configure and extend D365 Field Service, including the mobile app, resource scheduling optimization, and integration with related CE apps and external systems. • Map current‑state processes, define future‑state service operating models, and translate requirements into functional designs and configuration. • Own functional solution design documents, configuration workbooks, and test scenarios for field service processes. • Collaborate with technical teams on integrations, data migration, and customizations (Power Platform, plugins, Azure services, etc.). • Lead system testing, UAT, and production cutover activities for Field Service projects. • Provide guidance and best practices on field service KPIs, SLAs, parts and inventory management, and technician productivity. • Train super users, dispatchers, and field technicians on D365 Field Service and related CE applications. • Support pre‑sales activities, including demos, solution proposals, estimations, and SOW input for Field Service opportunities. • Mentor junior consultants and contribute to internal methodologies, accelerators, and knowledge assets focused on D365 Field Service.

🎯 Anforderungen

• 7+ years of hands-on experience with Microsoft Dynamics 365 CE / Dynamics CRM applications, with at least 3+ years focused specifically on Field Service implementations. • Proven track record leading multiple full lifecycle D365 CE Field Service projects (from discovery through go‑live and hypercare). • Strong functional knowledge of: Work orders, incident types, service tasks, and service agreements. • Resources, skills, crews, and resource scheduling (including RSO/FSO if applicable). • Assets, functional locations, and service history. • Inventory, warehouses, parts management, and returns. • Field Service mobile app implementation and adoption. • Solid understanding of core D365 CE concepts: security model, solutions, entities/tables, forms, views, business rules, and business process flows. • Experience working with Power Platform components (Power Apps, Power Automate, Power BI) to extend Field Service capabilities. • Strong consulting skills: requirements facilitation, process design, stakeholder management, and executive communication. • Excellent written and verbal communication skills, with the ability to translate business requirements into clear functional designs.

🏖️ Vorteile

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $110k - $130k USD per year. • Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered! • Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it. • Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. • Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.