AI Operations Lead, CPX

🕒 vor 13 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $118.000 - $194.000 / Jahr

⏰ Vollzeit

🟠 Senior

🤖 KI-Ingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Workiva

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2008

💼 Beratung

🏥 Gesundheitswesen

📦 Logistik

Consulting • Healthcare • Logistics

Workiva ist eine cloudbasierte, KI-gestützte Plattform, die Finanzberichterstattung, Risiko- und Compliance-Management sowie Nachhaltigkeitsberichterstattung vereint. Sie ermöglicht es Teams, Daten über Systeme hinweg zu verknüpfen, in Echtzeit zusammenzuarbeiten, Berichte zu automatisieren (einschließlich XBRL-Tagging) und die Prüfbarkeit und Nachvollziehbarkeit für regulierte Offenlegungen und Prüfprozesse aufrechtzuerhalten. Workiva bedient große Unternehmen sowie Finanz-, Rechts-, Prüfungs- und Nachhaltigkeitsteams, um die Berichterstattung zu beschleunigen, die Genauigkeit zu verbessern und Risiken zu reduzieren.

Beschreibung

• Direct AI enablement across CPX, transitioning from hands-on tactical execution to scalable, department-wide strategic leadership • Own and maintain a comprehensive catalogue of AI use cases across CPX functions (Professional Services, Customer Success, Support), serving as the critical link to turn team ideas into standard operational workflows • Define and continuously improve processes for the internal utilization of generative AI, autonomous agents, and machine-assisted development workflows • Consult with CPX functions—including Professional Services, Customer Success, and Support—to identify, prioritize, and formalize intake workflows for a continuous pipeline of agentic solutions • Partner directly with Business Technology and InfoSec to ensure secure-by-default practices, compliance, adoption, and lifecycle management of AI tooling • Own responsibility for managing CPX AI technology spend, monitoring ROI, tracking financial benchmarks, and implementing measurement frameworks to quantify cost metrics against output volume • Drive the definition of success in highly ambiguous spaces, utilizing a structured 30-60-90 day roadmap to establish empirical baselines, execute controlled pilots, and scale delivery • Identify and document shadow or undocumented workflows across CPX functions to develop AI-augmented standards that drive successful sub-functional outcomes • Provide mentorship, technical oversight, and strategic direction to distributed AI Champions and cross-functional project teams without formal administrative people management responsibilities • Operate as an advanced individual contributor to standardize processes for enablement, deployment, tool assessment, and prototyping AI solutions

🎯 Anforderungen

• Undergraduate degree or equivalent combination of education and experience in a related field • 8+ years of progressive experience in business operations, technology program management, customer operations (CS/Services/Support), or digital transformation • Recognized as a subject matter expert in AI tooling, Business technology stack & workflow system within a SaaS environment • Proven experience in vendor management, software procurement processes, and technology budget oversight • Direct strategic experience leveraging AI investments across platforms like Claude, Gong, NotebookLM, Gemini, Workato, or similar enterprise tools • Strong background in business process re-engineering, change management, cohort analytics, and driving user adoption across non-technical teams

🏖️ Vorteile

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match and comprehensive employee benefits package