Customer Service Specialist, Dutch/Flemish

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WorkNomads

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2021

🤖 Künstliche Intelligenz

💼 Beratung

🏭 Fertigung

Artificial Intelligence • Consulting • Manufacturing

WorkNomads ist ein Anbieter von Fern-Ingenieur- und -Dienstleistungen, der Industrieunternehmen dabei unterstützt, Full-Stack-KI, Edge-Automatisierung und integrierte Kontrollsysteme zu implementieren. Sie positionieren sich als Einzelpartner, der das volle Ergebnis verantwortet - von der physischen Infrastruktur bis zur agentischen KI. Ihr Ziel ist es, den Betrieb von reaktiv zu autonom zu bewegen und gleichzeitig bestehende Kapitalinvestitionen zu schützen und zu erweitern. Das Unternehmen betreibt auch eine verteilte, auf Nomaden fokussierte Belegschaft mit Remote-Rollen, Coliving-Optionen und einem Erkenntnis-/Zentralpunkt (WN Lab Hotel), um Technologie, Betrieb und moderne Arbeitsweisen zu verbinden.

Beschreibung

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail. • Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction. • Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution. • De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome. • Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience. • Accurately document customer interactions and complete all required administrative tasks in internal systems.

🎯 Anforderungen

• Fluency in Dutch and English (both written and spoken) is essential. • Proven experience in a high-volume customer service or contact centre environment is essential. • Experience with ticketing systems and Salesforce is a plus. • Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments. • Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism. • Excellent communication, active listening, and problem-solving skills. • Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently delivering excellent customer service. • Excellent organizational skills and the ability to multitask while maintaining a high level of accuracy. • You are located within the EU (due to security requirements). • You have a stable, high-speed internet connection at all times. • You have a private, dedicated workspace (for security reasons). • You are able to adhere strictly to predefined shifts (Mon-Fri, regular business hours).

🏖️ Vorteile

• Work remotely anywhere in the EU! • Regular working hours (no evening and weekend shifts) • Competitive remuneration potential that consists of a guaranteed monthly salary of 2100 EUR if you are on a self-employment contract • Home office allowance • Team get-togethers and networking events are in our DNA! • Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered.