French Customer Service Advisor

🕒 vor 8 Monaten

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Workster

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11 - 50 Mitarbeiter

🤝 B2B

🎯 Rekrutierung

B2B • Recruitment • Customer Service

Workster ist eine Rekrutierungsplattform, die sich auf die Vermittlung von Kandidaten mit vielfältigen Jobmöglichkeiten in verschiedenen Branchen konzentriert. Mit dem Engagement, internationale Karrieren zu fördern, arbeitet Workster mit führenden Unternehmen in Sektoren wie Technologie, Kundenservice und Business Process Outsourcing zusammen, um Einzelpersonen bei ihrem nächsten großen Karriereschritt zu unterstützen. Die Plattform legt Wert auf mehrsprachigen Support und Optionen für Remote-Arbeit, um einer globalen Belegschaft gerecht zu werden.

Beschreibung

• Provide outstanding customer support in French via phone, email, and live chat for a well-known global brand. • Assist customers with queries about orders, products, account information, deliveries, and troubleshooting. • Guide customers through processes and resolve issues efficiently and empathetically. • Follow established procedures for escalation when necessary and ensure follow-up until resolution. • Accurately record and manage customer interactions in the CRM system. • Maintain high standards of quality and service in line with company values. • Collaborate with team members and supervisors to ensure continuous improvement and customer satisfaction. • Achieve individual and team performance goals related to quality, productivity, and customer experience.

🎯 Anforderungen

• Fluent in French (C1 or above) – written and spoken. • Good English skills (B1 or higher) for internal communication and training. • Excellent communication, active listening, and problem-solving abilities. • Customer-focused, empathetic, and resilient approach. • Basic computer skills and comfort working with multiple digital tools. • Previous experience in customer service, retail, hospitality, or call centres is an advantage (not required). • Reliable internet connection and a quiet workspace (for work-from-home applicants). • Eligibility to live and work legally in Greece.

🏖️ Vorteile

• Permanent full-time contract (40 hours/week) with long-term career opportunities. • Competitive basic salary plus monthly bonuses based on performance. • Paid, comprehensive training and continuous support from a friendly team. • Option to work in a modern Athens office or fully remotely from anywhere in Greece. • Private medical insurance from day one of employment. • Meal allowance provided via a prepaid card (tax free). • Multicultural, inclusive, and supportive work environment where your initiative and ideas count. • Assistance with relocation to Athens available for non-local candidates. • Clear path for professional growth with access to internal job opportunities.