Customer Account Manager – FED

🕒 vor 12 Tagen

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $75.390 - $107.700 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Zayo Group

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2007

📦 Logistik

💼 Beratung

🏥 Gesundheitswesen

💰 €92.900.000 Grant im 2023-06

Logistics • Consulting • Healthcare

Die Zayo Group ist ein führender globaler Anbieter von Kommunikationsinfrastrukturdiensten und bietet eine breite Palette von Produkten und Dienstleistungen an, darunter Glasfaser- und Transportlösungen, Netzwerkkonnektivität, mobile Infrastruktur, private Netzwerke und verschiedene Managed Services wie SD-WAN und Sicherheitslösungen. Das umfangreiche Netzwerk von Zayo erstreckt sich über 145. 000 Streckenmeilen Glasfaser und verbindet über 1. 500 Rechenzentren weltweit. Die Dienstleistungen richten sich an verschiedene Branchen, darunter Bildung, Finanzen, Gesundheitswesen, Einzelhandel, Medien & Unterhaltung und mehr, um Unternehmen skalierbare und sichere Konnektivitätslösungen zu bieten. Mit einem Fokus auf Innovation und Kundenerfolg investiert Zayo kontinuierlich in die Netzwerkerweiterung und exzellente Servicebereitstellung.

Beschreibung

• Develop and maintain operational, commercial, and executive relationships with Public Sector–Federal customers and account teams • Develop multi-year account, renewal, and network plans • Own revenue protection, churn management, renewal execution, and expansion strategy • Lead complex renewals, RFP/RFQ responses, and executive business reviews • Develop and execute customer strategies aligned to agency missions, technology roadmaps, budgets, acquisition plans, and Zayo capabilities • Identify and advance growth opportunities with Sales • Navigate Federal contract vehicles, cooperative purchasing programs, Federal consortiums, and public-sector procurement mechanisms • Manage churn forecasts and mitigation plans while balancing customer outcomes, pricing discipline, contract terms, margin, capital recovery, and account value • Develop and negotiate save, replacement, portability, migration, network-redesign, relocation, decommission, and contract-restructuring strategies • Provide senior commercial judgment on credits, ETL, portability, contract exceptions, rate increases, renewal pricing, and revenue treatment • Coordinate customer requirements across Sales, Sales Engineering, Finance, Billing, Legal, Deal Management, Service Assurance, Service Delivery, Product, and Operations • Advise customers on Zayo services and alignment to Public Sector and Federal requirements, procurement processes, and funding programs • Monitor funding, procurement, and market conditions and translate changes into account strategies • Lead customer business reviews and executive engagements • Mentor less-experienced CAMs and contribute to renewal playbooks, training, negotiation practices, and operating standards

🎯 Anforderungen

• Typically 6+ years of experience in Customer Retention, Strategic Account Management, Client Services, Sales, or a comparable customer-facing role; senior assignments typically require 8+ years • Demonstrated success managing large, complex Federal accounts, including Public-Sector and Federal government, or similarly procurement-intensive organizations • Demonstrated experience managing complex, strategic, or high-revenue customer relationships with multiple stakeholders and extended buying cycles • Experience managing complex Federal opportunities from qualification and RFI/RFP response through proposal, negotiation, award, and implementation handoff • Experience leveraging Federal contract vehicles and acquisition pathways, including GWACs, IDIQs, BPAs, GSA MAS, NASA SEWP, and task orders • Strong understanding of Federal procurement processes, including RFP/RFQ development, formal bid processes, state contract vehicles, cooperative purchasing programs, and education consortiums • Familiarity with Federal government purchasing environments and complex procurement, contracting, budgeting, and approval processes • Advanced experience in renewals, retention, commercial negotiations, RFP/RFQ response, contract execution, and revenue preservation • Strong understanding of churn, gross and net revenue retention, renewal performance, discount performance, and recurring-revenue management • Significant telecommunications / digital infrastructure experience preferred • Executive-level communication, presentation, negotiation, and facilitation skills • Strong analytical, organizational, project-management, and problem-solving skills • Ability to manage complex timelines and multiple competing priorities • Ability to work effectively across Sales, Sales Engineering, Finance, Legal, Operations, Service Delivery, Product, and other cross-functional teams • Bachelor's degree or equivalent experience in Business, Sales, Public Administration, Federal, or a related field preferred • Willingness and ability to travel based on customer and business needs

🏖️ Vorteile

• Health insurance • Life insurance • Disability retirement plans • Paid time off • Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave

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