Connectivity Specialist, Service Delivery

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

11:11 Systems

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2020

🤝 B2B

🔒 Cybersecurity

🏢 Entreprise

💰 Private equity en 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems est un fournisseur de plateforme cloud résiliente et de services informatiques gérés, axé sur l'aide aux organisations pour moderniser, protéger et gérer leur infrastructure. Ils proposent des services cloud publics et privés gérés, un stockage d'objets haute performance, des solutions de sauvegarde (y compris Veeam et Cohesity), la reprise après sinistre en tant que service (DRaaS), et une suite de services de sécurité tels que la veille continue des risques, la détection et réponse gérées (MDR), SIEM géré et EDR. Ils offrent également des solutions réseaux (SD-WAN, SASE, connectivité gérée), du conseil, et une console cloud pour la gestion centralisée, ciblant les clients professionnels et d'entreprises.

Description

• Own and drive end-to-end delivery of telecommunications and connectivity services • Coordinate delivery of DIA, EPL, Internet services, NIDs, public cloud direct-connects, wireless LTE, and dark fiber • Manage the circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous single-site and complex multi-site connectivity deployments • Serve as primary customer contact during circuit delivery with proactive updates and clear expectations • Collaborate with Network Deployment Engineers, Project Managers, Carrier Management, Data Center Operations, carriers, dark fiber providers, Remote Hands teams, and field technicians • Coordinate and oversee on-site technician work, hardware installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting • Provide scope, site details, and installation instructions to carriers and third-party technicians • Track carrier milestones including site surveys, local loop provisioning, cross-connects, testing, and service activation • Schedule on-site activities involving carrier technicians, field dispatch, customer access, Remote Hands, and data center meet-me rooms or cross-connects • Manage MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries • Maintain accurate, auditable circuit records, milestones, notes, and documentation • Identify risks, delays, and dependencies and drive resolutions • Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling procedures • Improve delivery processes, time-to-install, and customer outcomes • Handle administrative and documentation tasks supporting delivery, reporting, and billing readiness • Perform additional duties as assigned

🎯 Exigences

• Bachelor's degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, Internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • ServiceNow experience is a plus • SharePoint, IRA, Remote Hands coordination, field technician dispatch and oversight, ISP/OSP construction, carrier last-mile ordering and provisioning, and AWS or other public/private cloud provider experience preferred • Strong customer-facing communication skills • Excellent organizational skills and attention to detail • Ability to manage multiple concurrent deployments in a time-sensitive, high-volume environment • Ability to work outside normal business hours when required • Ability to work independently and collaborate effectively across teams • Must be legally eligible to work in the United States without visa sponsorship • Ability to perform each essential function satisfactorily

🏖️ Avantages

• Full-time remote work • Professional growth opportunities • Reasonable accommodation for qualified individuals with disabilities