Enterprise Solutions Manager

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11:11 SYSTEMS

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

11:11 Systems est un fournisseur de premier plan de solutions cloud, offrant des services comprenant le cloud public et privé géré, la protection des données, la reprise après sinistre et la sécurité. L'entreprise se concentre sur la modernisation des infrastructures informatiques des entreprises, renforçant leur résilience face aux menaces et simplifiant la gestion grâce à des technologies avancées. Avec plus de 40 ans d'expérience, 11:11 Systems exploite son expertise approfondie pour adapter des solutions aux divers secteurs tels que l'éducation, le gouvernement et la santé, garantissant des niveaux élevés de sécurité et de conformité pour ses clients.

Description

• Document and understand the customer’s current, future / desired state, business goals and challenges, capabilities, and IT investments. • Based on this understanding provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices • Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value. • Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management) • Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer • Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books and procedures, patching schedules, overall solution architecture document, recovery strategies / plans and contract changes • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability • Manage service / relationship risk areas and takes steps to mitigate. • Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer. • Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables. • Identify sales opportunities and collaborate with Account Executives to grow revenue. • Process customer self-service sales requests when needed. • Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer. • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements • Additional duties as assigned

🎯 Exigences

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments. • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc • At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience • Functional knowledge and experience on following: Windows Server Virtualization; including VMWare & Hyper-Vs Networking; including routing and switching, security, and firewalls • Storage & backup services/administration Database; Understanding of data models and data flows in complex multitier database and application environments. • Unix/Linux BCP & DR scenarios/solutions • Knowledge of Multi-Tier Application architecture design • Strong interpersonal skills, customer service skills and communication skills • Problem-solving skills to be able to resolve technical issues. • Ability to train customers to use systems and software. • Must be legally eligible to work without visa sponsorship.

🏖️ Avantages

• Standard Life Pension Scheme • Healthcare Insurance Plan • Cash Plans • Income protection • Life assurance • Paid Vacation & Holidays • Leave of absences