Enterprise Solutions Manager

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11:11 SYSTEMS

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems est un fournisseur de premier plan de solutions cloud, offrant des services comprenant le cloud public et privé géré, la protection des données, la reprise après sinistre et la sécurité. L'entreprise se concentre sur la modernisation des infrastructures informatiques des entreprises, renforçant leur résilience face aux menaces et simplifiant la gestion grâce à des technologies avancées. Avec plus de 40 ans d'expérience, 11:11 Systems exploite son expertise approfondie pour adapter des solutions aux divers secteurs tels que l'éducation, le gouvernement et la santé, garantissant des niveaux élevés de sécurité et de conformité pour ses clients.

Description

• Lead and manage technical service delivery on large & complex accounts • Direct the design, implementation, and lifecycle management of 11:11 Systems solutions • Provide strategic business and technology support/counsel to customers across production and recovery environments • Document and understand the customer’s current, future / desired state, business goals and challenges • Provide technical and strategic direction from initial solution design to steady state • Serve as the single point of ownership for technology solutions • Implement and manage effective governance practices across contracted scope of responsibilities • Develop highly productive customer relationships and become a Trusted Advisor • Direct lifecycle management activities to maintain up to date technical documentation • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing • Manage service / relationship risk areas and take steps to mitigate • Contribute to securing renewals for expiring contracts • Identify sales opportunities and collaborate with Account Executives to grow revenue • Meet/Exceed SLA targets by driving service management disciplines • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews • Responsibly receive, transmit, and handle company data and information per Company data handling agreements

🎯 Exigences

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role • Solution Architecture and Customer facing Service delivery experience within complex environments • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc • At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience • Functional knowledge and experience on following: Windows Server Virtualization; including VMWare & Hyper-Vs • Networking; including routing and switching, security, and firewalls • Storage & backup services/administration • Database; Understanding of data models and data flows in complex multitier database and application environments. • Unix/Linux BCP & DR scenarios/solutions • Knowledge of Multi-Tier Application architecture design • Strong interpersonal skills, customer service skills and communication skills • Problem-solving skills to be able to resolve technical issues. • Ability to train customers to use systems and software. • Must be legally eligible to work without visa sponsorship.

🏖️ Avantages

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs