Digital Sales and Service Representative

🕒 il y a 4 jours

🌲 North Carolina, Texas, +1 états de plus – Distant

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 - $21 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🤑 Commercial

🚫👨‍🎓 Aucun diplôme requis

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

1-800 CONTACTS

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1995

👥 B2C

🛍️ eCommerce

⚕️ Assurance santé

B2C • eCommerce • Healthcare Insurance

1-800 CONTACTS est une entreprise qui vend des lentilles de contact directement aux consommateurs. Ils proposent une vaste gamme de marques et de types de lentilles de contact via leur plateforme en ligne, ce qui permet aux clients de commander et de recevoir leurs lentilles sans visiter un magasin traditionnel. L'entreprise est réputée pour son service client et ses prix compétitifs. Elle offre des solutions de soins de la vision facilement accessibles, visant à simplifier le processus d'achat de lentilles de contact.

Description

• Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more • This is a sales job; you will consult customers on the best value for their contact lens purchases on each call • Reply to incoming emails or mms from customers as business needs require • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats • Request prescriptions via phone from eye care providers as needed • Provide world class customer service in a fast-paced, dynamic environment • Identify and resolve problems in a way that creates a positive customer experience • Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics • Abide by 1-800 Contacts policies and procedures as identified and amended from time to time • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together • Perform other duties as assigned by leadership

🎯 Exigences

• High school diploma (or GED equivalent) • 2-3 years minimum customer service experience • Great typing skills (at least 40 words per minute) and technical proficiency • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Ability to multitask and prioritize at the same time • Positive, driven and solution-oriented mindset • Ability to show up to work on time and work your scheduled shift

🏖️ Avantages

• Amazing medical, dental, and vision coverage • 401(k) match • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses