Digital Sales and Service Representative

🔥 il y a 9 heures

🌲 North Carolina, Texas, +1 états de plus – Distant

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🤑 Commercial

🚫👨‍🎓 Aucun diplôme requis

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

1-800 CONTACTS

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1995

🏭 Fabrication

🛍️ eCommerce

⚕️ Assurance santé

Manufacturing • eCommerce • Healthcare Insurance

1-800 CONTACTS est une entreprise qui vend des lentilles de contact directement aux consommateurs. Ils proposent une vaste gamme de marques et de types de lentilles de contact via leur plateforme en ligne, ce qui permet aux clients de commander et de recevoir leurs lentilles sans visiter un magasin traditionnel. L'entreprise est réputée pour son service client et ses prix compétitifs. Elle offre des solutions de soins de la vision facilement accessibles, visant à simplifier le processus d'achat de lentilles de contact.

Description

• Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more • Consult customers on the best value for their contact lens purchases • Reply to incoming emails or MMS from customers as business needs require • Communicate and engage with the manager and team members through one-on-one meetings, team meetings, and team chats • Request prescriptions by phone from eye care providers as needed • Provide world-class customer service in a fast-paced, dynamic environment • Identify and resolve problems to create a positive customer experience • Maintain performance metrics including revenue per chat, quality, availability, and timeliness • Abide by company policies and procedures • Live the company values • Perform other duties as assigned by leadership

🎯 Exigences

• High school diploma or GED equivalent • 2-3 years minimum customer service experience • Great typing skills, at least 40 words per minute, and technical proficiency • Reliable internet connection with at least 20 Mbps download and 10 Mbps upload speeds • Private, dedicated workplace free from interruption or distraction that promotes confidentiality • Ability to multitask and prioritize simultaneously • Positive, driven, and solution-oriented mindset • Ability to work on time and complete scheduled shifts • Chat sales and Contact Center experience is a plus

🏖️ Avantages

• Monthly performance bonuses for those who qualify (up to $6 per hour) • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment • Amazing medical, dental, and vision coverage • 401(k) match • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses • Bonus potential of up to $6/hr