Service Desk Analyst

Emploi pas sur LinkedIn

🕒 il y a 28 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧐 Analyste

👻 Score fantôme 14%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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1Path

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1997

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

1Path est un fournisseur de services technologiques spécialisé dans le support informatique et les solutions de cybersécurité pour les entreprises du marché intermédiaire. Ils offrent une gamme de services, y compris un support informatique entièrement géré, des services informatiques co-gérés, l'externalisation des processus métier et des mesures de cybersécurité avancées. L'approche de 1Path se concentre sur la fourniture de technologies de niveau entreprise et un support fiable adapté aux besoins uniques de chaque client, garantissant des niveaux élevés de sécurité et d'efficacité opérationnelle.

Description

• Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system • Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software • Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments • Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions • Document troubleshooting steps, resolutions, and client communications in ticketing and documentation systems • Identify, document, and escalate issues exceeding defined scope according to established procedures • Execute documented scripts, workflows, and standard operating procedures • Guide end users according to security best practices and internal documentation • Collaborate with peers and technical teams to ensure timely resolution and smooth escalations • Handle client and company information responsibly and follow security and data privacy procedures

🎯 Exigences

• Experience providing end-user technical support in a professional environment • Basic troubleshooting of Windows and macOS operating systems • Familiarity with Active Directory and cloud identity platforms • Basic understanding of TCP/IP networking and wired/wireless connectivity • Ability to support common business applications, VPN clients, and virtual desktop environments • Awareness of MFA, password hygiene, endpoint protection, and email security • Strong customer service orientation and professionalism under pressure • Clear verbal and written communication, including explaining technical concepts to non-technical users • Attention to detail in documentation and ticket notes • Ability to follow defined processes while managing multiple tasks in a fast-paced environment • Willingness to learn, accept feedback, and develop technical skills • Industry-recognized entry-level IT certifications, such as CompTIA A+ (preferred) • Experience in ticket-based support or service desk environments (preferred) • Transferable customer-facing technical, retail IT, help desk, or internal IT experience will be considered • Participation in an on-call or after-hours support rotation may be required • Valid driver's license and reliable transportation may be required • Periodic local travel to client locations may be required • Must successfully pass state and federal background checks • High school diploma or equivalent required • Must handle client and company information responsibly and follow security and data privacy procedures • RedHelm cannot support visa sponsorship for people living in the United States and working under an H1B visa

🏖️ Avantages

• Medical coverage • Dental coverage • Vision coverage • 401(k) program • Paid time off • Floating holidays • Paid holidays • Opportunities for career progression and long-term development • Flexible support for personal and professional goals