Customer Success Specialist

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

💵 $60 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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1VALET

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

🛍️ eCommerce

🔧 Matériel

🏠 Immobilier

eCommerce • Hardware • Real Estate

1VALET est le leader canadien des solutions de bâtiment intelligent, offrant des produits innovants qui simplifient les opérations et renforcent la sécurité pour les bâtiments de toutes tailles. Leur plateforme complète inclut des fonctionnalités telles que des consoles d'interphone intelligentes, des systèmes de livraison de colis, le contrôle d'accès et une application pour résidents, qui aident les gestionnaires d'actifs, les promoteurs immobiliers et les associations de copropriétaires à optimiser la gestion de leurs propriétés. Avec une interface conviviale et un accent sur l'amélioration de l'engagement des résidents, 1VALET vise à accroître la valeur des actifs tout en simplifiant les opérations des bâtiments.

Description

• Guide new customers through the onboarding process from kickoff to successful platform adoption. • Conduct onboarding calls, product walkthroughs, and training sessions • Help customers become proficient in configuring the platform based on their goals and use cases. • Act as the primary contact for onboarding-related questions and support. • Track onboarding progress and customer engagement in CRM or customer success tools. • Identify potential risks to successful adoption and proactively address them • Collect customer feedback and share insights with Product and Customer Success leadership. • Collaborate with Sales for smooth handoffs and accurate expectation setting • Create or maintain onboarding documentation, guides, and training resources • Manage a book of pre-existing 1VALET clients, facilitating any upselling, renewals, and cross-selling. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Align customer experience strategies with marketing initiatives, ensure customers are always informed about new product features and functionalities.

🎯 Exigences

• Degree or diploma in Business Administration, marketing, sales, computer science, or any other relevant area of study. • 3+ years of experience in a Customer Success or Account Management role • Experience as a property manager or in a software company operating on a related field (property technology, access control or security) • Familiarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software

🏖️ Avantages

• A culture of ownership and autonomy - you will thrive if you are a self-starter and enjoy a fast-paced environment • Work with an incredible product - there is true belief across our team that we have the best product on the market • Trust and flexibility - work from home and flexible schedules. We care about your performance, not your hours. We trust you to manage your time in a way that works best for you. • Competitive compensation structure and 100% employer-paid benefits • Extra perks: employee stock option packages, employer-paid benefits, 10-day holiday office shutdown each December, and support for professional growth.