Founding CSM

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Pear VC

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2013

🤖 Intelligence artificielle

🧬 Biotechnologie

Artificial Intelligence • Biotechnology

Pear VC est une société de capital-risque spécialisée dans les investissements en amorçage et pré-amorçage, offrant un soutien pratique aux fondateurs en plus du capital. Composée d'anciens fondateurs et exploitants devenus investisseurs, Pear VC propose des programmes comme PearX, des services internes de recrutement et de gestion des talents, du coaching pour l'accès au marché et la levée de fonds, ainsi qu'un soutien en relations publiques et marketing, et des espaces de travail physiques (Pear Studio). Pear privilégie la communauté et des ressources adaptées aux fondateurs diversifiés, avec un accent particulier sur le soutien aux startups en intelligence artificielle et biotechnologie à travers des subventions, des événements et des guides sectoriels spécialement conçus.

Description

• You're a relationship-driven operator who thrives on making customers wildly successful. As our first CSM, you'll own the entire post-sale experience— from onboarding new brands to deepening relationships with our existing portfolio, identifying expansion opportunities, and building the playbooks that will define how Endless Commerce delivers value at scale. • Lead new customers from signed contract to fully live on Endless— coordinating with our product team to ensure a smooth, fast, and confidence-building launch experience. • Own the health of your book of business. Build strong relationships with key stakeholders at each brand, proactively identify risk, and drive renewals. • Deeply understand each customer's operations so you can identify where additional Endless Commerce capabilities— new channels, features, or integrations— can make their lives easier and grow our footprint. • Partner with product and marketing to keep customers informed on product updates, new capabilities, and growth opportunities that are relevant to their business. • As our founding CSM, you'll be creating things from scratch— onboarding checklists, QBR templates, health score frameworks, escalation processes. You'll set the standard for how we do CS. • Synthesize feedback from across your portfolio and bring it back to product and leadership to help us build a better platform. • Work hand-in-hand with our partnerships and marketing efforts to turn happy customers into advocates who refer new brands into our ecosystem.

🎯 Exigences

• 3–5+ years of customer success or account management experience, ideally in a SaaS environment serving e-commerce or consumer brands • You’re directionally interested in taking what you learn about our customers’ needs, wants, and desires and helping turn those into tangible product features • You understand the operational chaos that omnichannel brands face and can speak credibly about inventory, orders, wholesale, and retail • You're highly organized and data-driven, but also a creative problem-solver who can think on your feet • High EQ and customer (and team) sensitivity • You're comfortable being hands-on— this isn't a purely strategic role; you'll be in the weeds of onboarding, troubleshooting, and building from scratch • You can work cross-functionally with our tiny and nimble sales, marketing, and product teams to ensure customers always feel supported.

🏖️ Avantages

• Full benefits package including healthcare and 401k