Tier 2 Systems Administrator

🕒 il y a 11 mois

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3500 Square

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2023

🔒 Cybersecurity

🤝 B2B

🏛️ Gouvernement

Cybersecurity • B2B • Government

3500 Square est une petite entreprise détenue par un ancien combattant handicapé certifiée par la SBA, fondée par un vétéran de l'armée américaine, offrant des services informatiques experts pour rationaliser les opérations, moderniser la technologie et réduire les coûts pour ses clients. Forte de plus de 25 ans d'expérience en informatique, l'entreprise est spécialisée dans les services informatiques managés, le développement de logiciels, la gestion du cloud, la conception et l'implémentation de réseaux et la cybersécurité, tout en proposant un support client bilingue et du conseil en IT. En tant que petite entreprise diversifiée (8(a), HubZone, MBE, SDB), 3500 Square met l'accent sur des solutions personnalisées et adaptées aux besoins spécifiques et de conformité des clients commerciaux et gouvernementaux.

Description

• Provide 24x7 operational support and maintenance for enterprise infrastructure, including servers, firmware, software, and MED365 tenant environments. • Troubleshoot and resolve issues involving server patches, software conflicts, configurations, and maintenance activities. • Utilize DoD Information Assurance tools to validate patching and security control compliance. • Manage Active Directory user accounts: create, modify, recover, restore AD objects, and administer Group Policy Objects (GPOs). • Perform Azure AD user and access management, including monitoring resource usage and permissions. • Support mobile device management and end-user computing issues, including device resets, configuration, and Device Approval Requests (DAR). • Conduct GPO-related troubleshooting, security group management, and GPO application monitoring. • Administer enterprise systems, including data recovery, password management, and machine unlock operations. • Escalate complex issues to Tier 3 and manage communication for de-escalation back to Tier 1 support. • Monitor enterprise infrastructure using tools such as SCOM, Quest Suite, and related monitoring solutions to detect and respond to anomalies. • Produce technical documentation including Unscheduled Downtime Reports (UDRs), Situation Reports (SITREPs), After Action Reports (AARs), and service interruption records. • Administer eDiscovery operations in MED365, supporting data collection, preservation, processing, and purging for litigation, security incidents, and audits.

🎯 Exigences

• Hands-on experience in enterprise-level system administration, supporting both on-premise and cloud environments. • Proficiency with Active Directory administration, GPO management, and Windows Server technologies. • Strong troubleshooting skills for server patching, system conflicts, and security compliance. • Familiarity with monitoring tools such as SCOM or Quest Suite. • Excellent written and verbal communication skills. • Ability to obtain and maintain a Public Trust (Tier 3/NACLC) clearance. • Education – Bachelor’s degree in Information Technology, Cybersecurity, Data Science, Information Sciences, or Computer Science • Bachelor’s degree may be substituted with four (4) years of experience in IT Support roles. • Certifications – Must possess at least one of the following certifications: Security+ CE, CCNA Security, CySA+, GICSP, GSEC or SSCP. • Preferred Certification – At least one of the following certifications: Microsoft 365 Certified: Fundamentals OR Microsoft Certified: Azure Fundamentals.