Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🐊 Florida, New Jersey, +2 états de plus – Distant

🐊 Florida – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote

💵 $55 000 - $65 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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4 WALLS

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2021

🤝 B2B

👥 B2C

📱 Médias

B2B • B2C • Media

4 WALLS est un espace de coworking basé à Hambourg, également café et lieu polyvalent offrant des salles de séminaire, des espaces événementiels et des services de location pour films et photos. Situé dans un bâtiment historique avec des pièces lumineuses et un balcon ensoleillé, il accueille les freelances, les travailleurs à distance, les équipes créatives et les entreprises locales, avec un espace de coworking quotidien, des abonnements mensuels légers, des services de café sur place et l'accueil d'événements tels que des ateliers, des réunions, des marchés et des fonctions privées. L'entreprise met l'accent sur une atmosphère accueillante, des configurations de salle flexibles, et des événements communautaires locaux.

Description

• Own the onboarding workflow from the moment an order is signed/received. • Lead internal kickoff calls to align scope, timelines, risks, responsibilities, and required access. • Lead external client kickoff calls to set expectations, confirm goals, and establish communication cadence. • Serve as the client’s consistent go-to for questions, requests, and ongoing support. • Maintain clear, professional client communication via email, calls, and scheduled check-ins. • Track, prioritize, and execute client requests with strong organization and follow-through. • Support clients using PMS platforms (especially Yardi, RealPage, AppFolio) by troubleshooting issues and helping resolve integration or workflow obstacles. • Triage client-reported issues: reproduce, research, gather details, and propose solutions or next steps. • Act as a strategic partner by understanding client goals, current needs, and anticipated future needs. • Collaborate closely with Sales, Implementation, and Technical teams to ensure a smooth client experience.

🎯 Exigences

• 3+ years of account management or client success experience in a high-touch, service-oriented environment. • Proven ability to manage multiple accounts and priorities with strong time management, organization, and accountability. • Excellent written and verbal communication skills, including leading meetings and managing stakeholder expectations. • Fast learner with the ability to absorb complex service details and explain them clearly to clients. • Comfortable working in a task- and request-driven environment with frequent client interaction. • Proficiency with Google Workspace (G Suite) and willingness to work daily in Slack, Teamwork Projects, and Teamwork Desk. • Comfortable using ChatGPT as an ongoing productivity tool in daily workflows. • Working knowledge of how Google Ads is typically used for apartment communities (lead generation, calls, tours, application funnels), including common campaign types (Search, Performance Max) and basic budget pacing concepts. • Understanding of SEO services and expectations for multifamily (local SEO/Google Business Profile fundamentals, on-page basics, content support, and typical timelines for results).

🏖️ Avantages

• Competitive compensation package that includes a base salary • Generous PTO • Comprehensive healthcare • Profit-sharing • 401K with a generous match