Senior Dealer Success Manager

🕒 il y a 7 jours

🚗 Michigan – Distant

🚗 Michigan – Remote

💵 $110 000 - $135 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Curbee

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

☁️ SaaS

Automotive • Software • SaaS

Curbee est la plateforme technologique de services mobiles pour concessions automobiles qui connaît la plus forte croissance, transformant la prestation de services automobiles et l'expérience client. En proposant des fonctionnalités telles que la prise de rendez-vous dynamique, le suivi en direct des techniciens et les analyses de performance en temps réel, Curbee améliore la satisfaction client et l'efficacité opérationnelle des concessionnaires. La plateforme vise à innover dans les opérations de service et à stimuler la croissance en intégrant l'auto-service client en ligne avec des capacités avancées de suivi et d'analyse.

Description

• Own a portfolio of dealership partners and drive full activation, sustained utilization, and measurable results • Move dealers from live to full activation and ensure consistent execution across BDC, service teams, and leadership • Identify underlying issues impacting performance and drive the right actions to improve results • Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes • Increase utilization and volume, recover at-risk dealers, and expand high-performing accounts • Track key metrics including appointments, utilization, and growth, and hold dealers accountable to outcomes through MBRs and QBRs • Identify patterns across dealers, surface insights, and provide feedback to improve playbooks and processes • Mentor and support DSMs to improve execution and overall team performance

🎯 Exigences

• Automotive experience (5+ years): Background in dealership operations, dealer success, or customer success • Deep understanding of fixed ops: Strong knowledge of BDC, service workflows, and dealership operations • Proven ability to drive behavior change: Experience influencing dealership teams and leadership to improve performance • High autonomy: Comfortable operating independently in the field and making decisions • Strong communicator: Able to work across frontline staff and leadership effectively • High ownership: Takes responsibility for outcomes across a portfolio • Adaptable: Comfortable operating in a fast-moving environment with ambiguity

🏖️ Avantages

• unlimited PTO • excellent insurance benefits • equity ownership