Client Success Manager

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🕒 il y a 7 jours

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Medsuite Inc

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1 - 10 employés

⚕️ Assurance santé

☁️ SaaS

Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. est une plateforme numérique conçue pour rationaliser la gestion des soins de santé et améliorer les soins aux patients. Elle offre aux professionnels de la santé des outils permettant de gérer efficacement les dossiers des patients, les rendez-vous et les communications, tout en priorisant un accès convivial tant pour les patients que pour les prestataires.

Description

• Acts as liaison between Ventra Health and clients • Manages all aspects of clients’ accounts to maximize collections • Conducts meetings with clients to review performance • Serves as primary point of contact for clients • Facilitates external and internal meetings, taking minutes • Reviews data to monitor operational workflow completion • Prepares reports for internal and external purposes • Analyzes and monitors Client Success Metrics • Makes process improvement recommendations • Assists with new client implementation • Oversees mentorship and growth of assigned Client Success colleagues • Ensures compliance and adherence to healthcare regulations

🎯 Exigences

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least three to five years (3-5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills.

🏖️ Avantages

• performance-based incentive plan • Referral Bonus