Field Support Supervisor – Customer Success

🕒 il y a 7 jours

🐊 Florida, Ohio – Distant

🐊 Florida – Remote 🏈 Ohio – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Sidecar Health

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2018

⚕️ Assurance santé

Healthcare Insurance

Sidecar Health est une compagnie d'assurance santé qui propose une assurance médicale majeure complète avec des prix affichés à l'avance, sans restrictions de réseau ni exigences de référé. Leur objectif est de donner aux employés le contrôle de leurs soins de santé en leur fournissant un budget clair pour les soins et en leur permettant de choisir n'importe quel médecin sans frais surprise. Ils mettent l'accent sur l'accès aux prescriptions sans limitations et la protection pour les soins non prévus. Sidecar Health propose également des tarifs transparents et donne la possibilité aux membres d'économiser de l'argent s'ils trouvent des prestataires facturant moins que ce que leur plan couvre. Leurs offres incluent des plans d'accès individualisés et des plans pour les employeurs, garantissant aux membres le choix constant de médecins qualifiés.

Description

• Managing performance and productivity of the team by setting proper goals and expectations, and holding agents accountable to them • Acting as an escalation point to the team to assist in cases of difficult or complex situations/questions • Ensuring team morale, and fostering a supportive and positive culture • Fielding and passing on feedback as appropriate from members and member care specialists • Overseeing the integrity of the work the team is doing by ensuring correct information and feedback is shared, as well as assuring that QA feedback is calibrated • Monitoring and coordinating agents' movements and activities, and assisting in the field as necessary to ensure a positive member and group experience • Working/Coordinating with the Training team to ensure seamless onboarding of new agents • Working/Coordinating with the Workforce team to ensure schedule adherence, service levels, and other efficiency standards • Overseeing and coordinating travel of field agents, with reliable transportation and ability to travel around to all agent territories as necessary • Evaluating employee performance and conducting performance reviews • Managing necessary disciplinary action of employees as necessary, up to and including termination and keeping detailed records of such interactions • Developing performance metrics unique to the field agent team, and continuously learning from and improving on team structure and processes • Other job-related duties as assigned

🎯 Exigences

• You must be located in Ohio, Georgia, or Florida to be considered for this position

🏖️ Avantages

• Competitive salary and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.