Enterprise Customer Success Manager

🕒 il y a 7 jours

🇺🇸 États-Unis – Télétravail

💵 $65 000 - $80 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🦅 Parrain de Visa H1B

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ZipRecruiter

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2010

🎯 Recrutement

👥 RH Tech

🤝 B2B

💰 €550 000 000 Post-IPO Debt en 2022-01

Recruitment • HR Tech • B2B

ZipRecruiter est une plateforme d'emploi en ligne qui connecte les chercheurs d'emploi avec les employeurs. Elle propose un espace où les candidats peuvent créer des profils et rechercher des offres d'emploi, tandis que les employeurs peuvent créer des comptes pour publier des opportunités d'emploi. La plateforme envoie des alertes d'emploi instantanées aux candidats potentiels en utilisant une technologie de correspondance puissante, assurant ainsi la commodité pour les chercheurs d'emploi et un recrutement efficace pour les entreprises. Les services de ZipRecruiter sont utilisés par les petites et moyennes entreprises, les grandes entreprises, ainsi que par les chercheurs d'emploi individuels, avec pour objectif de simplifier le processus de recherche d'emploi et de recrutement.

Description

• Leverage your expert analytical skills to deliver results against our shared measures of success with customers • Implement and optimize solutions that improve product performance • Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success • Work with AdOps to oversee the accurate implementation of new campaigns and integrations • Serve as a trusted partner and recruitment expert to key customer stakeholders • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals • Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells • Monitor and optimize performance to ensure measure of success targets are exceeded • Oversee account setup and project manage the implementation to launch, including customer training and onboarding • Serve as point person for your customer and leverage internal teams to troubleshoot technical issues • Travel to visit customers as needed to review performance and build a strong partnership • Maintain advanced knowledge of various industry technologies, ZipRecruiter products • Leverage Gemini (AI) to enhance workflow process and function

🎯 Exigences

• 2+ years of experience as a Customer Success Manager • 1+ year of experience working with Enterprise and/or high value customers • Experience with Recruitment Advertising and/or Performance Based Advertising • Passion for providing excellent customer service and creating “WOW” experiences • Ability to develop and deliver compelling presentations using data storytelling • Detail-oriented, organized, and strong time-management skills • Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment • Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams • Ability to work both independently and within a team environment • Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar) • Experience working with programmatic platforms is a plus

🏖️ Avantages

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • bonuses • stock options