Principal Customer Success Manager – Strategic

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $143 481 - $170 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

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6sense

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2013

🤖 Intelligence artificielle

🤝 B2B

💰 €200 000 000 Series E en 2022-01

Artificial Intelligence • B2B • Marketing

6sense est une entreprise spécialisée dans les solutions d'IA pour le revenu™, notamment pour le marketing et les ventes B2B. Elle propose une plateforme qui identifie les acheteurs potentiels prêts à acheter, crée des messages personnalisés pour les engager, et qualifie et organise automatiquement des réunions. 6sense utilise une IA avancée pour prédire les étapes d'achat, enrichir les données de contact et de compte, et révéler l'intention d'achat. Leur plateforme s'intègre aux investissements technologiques existants et soutient des opérations telles que l'intelligence de compte, la création d'audiences et les flux de travail d'orchestration. 6sense vise à améliorer l'efficacité marketing, augmenter le pipeline, et stimuler la croissance des revenus en révélant des signaux d'achat cachés et en fournissant des insights de donnée pertinents.

Description

• Managing a book of our largest, global strategic customers • Working closely with global Enterprise customers to understand their business goals and objectives, ensuring 6sense is being adopted into their teams’ daily workflow, generating positive ROI • Establishing strong relationships with decision-makers and key influencers within each account • Developing, executing, maintaining strategic account plans and QBRs to drive business value and ROI • Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate • Working closely with customer and internal teams to maintain visibility into product performance and customer feedback • Becoming an expert on the 6sense predictive engine • Partnering with a 6sense technical CSM and Program Managers to manage customer onboarding, product rollout and training • Advocating for customers’ product feature priorities internally within 6sense • Building customer advocates who will speak on behalf of 6sense as a reference and share success stories

🎯 Exigences

• 10+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company • 3+ years experience in high-touch Strategic or Enterprise Customer Success with a proven track record of meeting and exceeding targets • Experience working with global 1000 Enterprise customers with multiple stakeholders • Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI) • Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams • Experience negotiating renewals and identifying and driving upsell opportunities • Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media • Strong analytical and communications skills • BA/BS degree is required. Master’s degree is preferred • Ability to travel to customer site (~30%)

🏖️ Avantages

• Generous health insurance coverage • Life and disability insurance • 401K employer matching program • Paid holidays • Self-care days • Paid time off (PTO)