Enterprise Customer Success Director

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $120 000 - $160 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

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Nabla

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

🤖 Intelligence artificielle

⚕️ Assurance santé

💰 Series A en 2021-04

Artificial Intelligence • Healthcare Insurance • Healthcare

Nabla est un assistant IA ambiant de premier plan conçu pour alléger le fardeau de la documentation des professionnels de la santé. En intégrant une technologie IA avancée, Nabla permet aux cliniciens de gagner un temps considérable — en moyenne 2 heures par jour — leur permettant de se concentrer sur les soins aux patients plutôt que sur les tâches administratives. Avec un déploiement dans plus de 100 organisations de santé et une base utilisateur de plus de 50 000 cliniciens, Nabla a transformé les pratiques de documentation clinique et amélioré l'expérience globale des soins de santé.

Description

• Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. • Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product. • Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders. • Collaborate with the sales team to identify and secure expansion opportunities with existing customers. • Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

🎯 Exigences

• 6+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company. • Strong experience in and understanding of the healthcare industry and the needs of clinicians. • Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders. • Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions. • Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus. • Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.

🏖️ Avantages

• Competitive salary and stock options • 100% individual coverage for Medical, Dental, and Vision insurance • Unlimited paid time off and 11 national holidays • Unlimited sick leave • Paid leave for new parents • $1,500 to purchase home office equipment • Full ownership of your time and schedule