Director, Customer Success

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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AssistRx

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2011

⚕️ Assurance santé

💊 Pharmaceutique

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

AssistRx est une entreprise spécialisée dans la fourniture de solutions et d'expertise améliorées par la technologie pour optimiser l'accès des patients aux thérapies et améliorer les résultats de santé. Elle propose des solutions intégrées pour le démarrage des thérapies, le soutien aux patients et l'analyse, en se concentrant sur la connexion de tous les acteurs de l'industrie pharmaceutique spécialisée, y compris les patients, les prestataires de soins de santé, les pharmacies spécialisées et les organisations des sciences de la vie. Les plateformes d'AssistRx visent à simplifier l'inscription, réduire les interruptions de thérapie et utiliser des données en temps réel pour améliorer l'expérience des patients. Leurs solutions sont conçues pour être flexibles, interopérables et évolutives, permettant de meilleurs résultats dans la livraison et la gestion des thérapies spécialisées.

Description

• - Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.

🎯 Exigences

• - Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. • - Partners with internal teams to launch new & support existing clients. • - Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. • - Ensures a seamless experience through all phases of the customer relationship. • - Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. • - Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. • - Engages with key influencers and decision makers across different teams within the customer's organization. • - Conducts business reviews and goal-setting meetings. • - Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. • - Performs other related duties as assigned by management. • - Directly supervises employees within the department. • - Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. • - Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. • - Other skills: • - Bachelor’s degree in sales, project management, or business administration or equivalent number of years of experience • - 5-10 years of experience in a Customer Success or related role. • - Business Acumen. • - Communication Proficiency. • - Customer/Client Focus. • - Leadership. • - Presentation Skills. • - Problem Solving/Analysis. • - Results Driven. • - Strategic Thinking. • - Technical Capacity.

🏖️ Avantages

• - Supportive, progressive, fast-paced environment • - Competitive pay structure • - Matching 401(k) with immediate vesting • - Medical, dental, vision, life, & short-term disability insurance