Key Account Director

🕒 il y a 9 jours

🌵 Arizona, California, +26 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $120 000 - $140 000 / an

⏰ Temps Plein

🔴 Expert

🧑‍💼 Ingénieur d'affaires

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829 Studios

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2007

📣 Marketing

🤝 B2B

🤖 Intelligence artificielle

💰 Series unknown en 2021-09

Marketing • B2B • Artificial Intelligence

829 Studios est une agence de marketing digital et d'expérience de marque à service complet axée sur la performance. Ils fournissent des services de bout en bout, y compris le marketing de performance (recherche payante, social payant + organique, programmatique et CTV, médias de détail, affiliation), le SEO, l'automatisation du marketing, l'optimisation du taux de conversion, la stratégie de marque, la conception de produits web et numériques, les relations publiques et la communication de crise, les campagnes d'influenceurs et l'IA & analytics (ingénierie des données, BI, IA/ML). L'entreprise met l'accent sur une approche d'abord technologique avec des plateformes propriétaires (logiciel de performance Apollo et systèmes d'analytique) et des intégrations à travers les principales plateformes de publicité, d'analytique, de CMS et d'automatisation du marketing pour stimuler une croissance mesurable pour les clients dans les domaines B2B/entreprises, e-commerce, retail, enseignement supérieur et autres secteurs.

Description

• Oversee the strategic direction of all pod accounts, providing resources and support to develop comprehensive strategies that align with client goals. • Cultivate and maintain senior-level client relationships to deeply understand their needs and expectations, ensuring our strategies effectively address their goals. • Overseeing the creation and delivery of customized QBRs that showcase client-specific insights and progress. • Monitoring client churn rates and providing detailed reports to senior leadership. • Strategically identifying and facilitating the exploration of opportunities for account growth and upselling, ensuring alignment with a clients broader business objectives. • Develop and refine client retention strategies based on continuous feedback and performance data to ensure contract renewal and strong customer survey scores (LIFT). • Monitor client satisfaction diligently, intervening as needed to address concerns and support AMs during client escalations and then mapping a plan for the AM or AMM to follow-up in a 30-60-90 day cadence to ensure issue resolution. • Take personal responsibility for the servicing of individually owned accounts, $80,000, within the pod, ensuring their needs are met and expectations exceeded. • Provide mentorship to the AMM and Account Managers, focusing on enhancing their strategic thinking and client management skills. • Monitor key performance indicators for accounts, including satisfaction scores, retention rates, and revenue growth, adjusting strategies as needed. • Ensure seamless collaboration across departments to deliver integrated services that meet client expectations. • Provide detailed monthly reports to senior management on account performance, escalation incidents, and strategic initiatives.

🎯 Exigences

• 10+ years of experience in account management, client services, or digital marketing strategy • Team management • Proven track record of directing high-visibility, multi-channel enterprise engagements with substantial media oversight ($25M+ monthly), maintaining full accountability for budget orchestration, performance outcomes, and executive-level strategic communication • Clear ownership of retention, upsell, and revenue outcomes • Experience leading executive-level conversations • Ability to connect marketing performance to business outcomes • Agency or consulting experience working across cross-functional teams.

🏖️ Avantages

• Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA, VT. • Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. • 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. • Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. • Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. • Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. • Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. • Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.