Account Manager – U.S. Customs Brokerage

🕒 il y a 3 mois

☕ Washington – Distant

☕ Washington – Remote

💵 $60 000 - $70 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

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A & A Customs Brokers

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1979

🤝 B2B

📋 Conformité

🚗 Transport

B2B • Compliance • Transport

A & A Customs Brokers est une société agréée de courtage en douane et de conformité commerciale desservant les entreprises qui importent et exportent entre le Canada et les États-Unis. Avec plus de 46 ans d'expérience, l'entreprise offre des services de courtage en douane (Canada et États-Unis), gestion et intégration CARM, conseil en commerce, drawback, documentation d'exportation, permis et décisions anticipées, évaluation et classification tarifaire, audits et recours, et support logistique international. A & A se concentre sur l'aide aux clients B2B dans divers secteurs (agroalimentaire, machinerie, bois, vente au détail, automobile, pharmaceutique, etc. ) pour naviguer dans les exigences réglementaires et simplifier les expéditions transfrontalières.

Description

• Coordinate all aspects of new U.S. client activation, ensuring systems, documentation, and operational workflows are fully aligned with CBP requirements • Review, validate, and process U.S. Customs Power of Attorney (POA) documentation in accordance with 19 CFR §141.32 • Ensure all regulatory, financial, and compliance documentation (e.g., terms and conditions, credit applications) is properly completed and stored • Support the development of client-specific SOPs and operational training to ensure seamless handoff and execution by the U.S. operations team • Assist Client Services with initiatives such as time-sensitive client communications, regulatory updates, and service notices • Support proactive outreach efforts to improve client engagement and service transparency • Take ownership of selected client accounts requiring quarterly or annual business reviews; coordinate agendas, track outcomes, and ensure alignment with client expectations • Act as the first point of contact for U.S. brokerage clients with operational questions directed to Client Services • Manage communication and resolution of client issues, escalating to the Manager of U.S. Operations when necessary • Recommend improvements to onboarding workflows, documentation practices, and service touchpoints

🎯 Exigences

• 2–4 years of experience in U.S. customs brokerage • Working knowledge of CBP regulations, POA processing, and U.S. import procedures • Strong communication, problem-solving, and organizational skills • Ability to handle multiple client accounts and manage onboarding with accuracy and follow-through • Proficiency in Google Workspace (Docs, Sheets, etc.) and Slack • Familiarity with ACE, ABI, or other brokerage systems (preferred) • Experience coordinating with Partner Government Agencies (e.g., FDA, USDA) (preferred)

🏖️ Avantages

• Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k • Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs • Investment in your career growth with training and certification support, including: $2,000 bonus for completing your CCS designation $2,000 bonus for successfully completing the LCB exam and earning your license