Account Manager

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Hairball

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2021

💼 Conseil

📣 Marketing

📦 Logistique

Consulting • Marketing • Logistics

Hairball est une entreprise de conseil en technologie et d'intégration de systèmes qui aide les sociétés à automatiser, intégrer et transformer leurs processus métier en utilisant les plateformes NetSuite et Celigo. Elle est spécialisée dans les intégrations pour le e-commerce, la gestion de la relation client (CRM), la chaîne d'approvisionnement et les intégrations 3PL, l'EDI, la gestion des commandes et le rapprochement des paiements. Elle propose des implémentations, des services gérés, de l'analyse et un soutien continu au succès. Hairball travaille avec des plateformes telles que Shopify, BigCommerce, Magento, Amazon, Salesforce, HubSpot, et divers systèmes WMS/3PL pour accélérer le temps de rentabilisation pour les commerçants et les entreprises de taille intermédiaire.

Description

• Own and manage a portfolio of NetSuite-driven customer accounts post go-live. • Act as the primary point of contact for customers during ongoing support, optimization, and expansion phases. • Develop a deep understanding of each customer’s NetSuite configuration, integrations, and business processes. • Proactively identify risks, inefficiencies, and improvement opportunities within customer operations. • Translate business needs into clear scopes for enhancements, optimizations, and new integrations. • Partner closely with Consultants, Project Managers, and Support teams to ensure execution aligns with customer goals. • Lead regular account reviews, roadmap discussions, and operational check-ins with customers. • Drive account growth through upsells, cross-sells, and expansion initiatives based on real operational value. • Ensure customer satisfaction, retention, and long-term partnership. • Support escalation management when issues arise and ensure resolution without hand-holding. • Maintain accurate account documentation, notes, and forecasts.

🎯 Exigences

• 3+ years working with NetSuite, with a solid understanding of core ERP processes such as Order to Cash, Procure to Pay, Inventory, and Financials. • You take responsibility for outcomes, not excuses. • Comfortable leading executive-level conversations and pushing back when needed. • You understand how systems affect real-world operations, not just dashboards. • You recognize growth opportunities and know how to position value, not discounts. • You can translate technical and operational details into plain business language. • You follow through, keep commitments, and don’t let accounts drift. • You don’t panic when things break, you fix them. • Experience working in a NetSuite consulting, ERP, or systems integrator environment. • Familiarity with Celigo integrator.io or other iPaaS platforms. • Experience managing mid-market or enterprise accounts. • NetSuite certifications (SuiteFoundation, ERP Consultant) are a strong plus.

🏖️ Avantages

• Growth and Development: Join a company that values growth, with opportunities for training and certification reimbursements to help you build your expertise in NetSuite and integration technologies. • Remote Flexibility: Enjoy the flexibility of working remotely. • Cutting-Edge Projects: Be part of a team delivering innovative integration solutions for growing businesses in eCommerce, CRM, and Supply Chain.