Regional Manager, US Delivery – Chicago, Dallas, Philadelphia

🕒 il y a 9 jours

🌽 Illinois, Pennsylvania, +1 états de plus – Distant

infoinfo

💵 $99 300 - $198 700 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

🗣️🇺🇸🇬🇧 Anglais requis

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Abbott

10 000+ employés

Fondée en 1888

🏥 Santé

⚕️ Assurance santé

🧬 Biotechnologie

Healthcare • Healthcare Insurance • Biotechnology

Abbott est une entreprise mondiale de soins de santé engagée dans l'avancement des technologies médicales et l'amélioration des vies à travers le monde. Elle propose une large gamme de produits de premier plan dans le domaine du diagnostic, des dispositifs médicaux, de la nutrition et des médicaments génériques de marque. Les innovations d'Abbott, telles que les systèmes de surveillance de la glycémie FreeStyle Libre et les tests antigéniques rapides BinaxNOW, transforment la gestion du diabète et la réponse à la COVID-19. Grâce à ses partenariats et initiatives, Abbott vise à promouvoir l'équité en matière de santé, à améliorer l'accès aux soins et à relever des défis sanitaires critiques tels que la malnutrition et les maladies infectieuses. Abbott est également dévouée au développement durable et à la responsabilité sociale, s'efforçant de rendre les technologies qui changent la vie accessibles et abordables.

Description

• Manage client-facing delivery and support focused on customer satisfaction, communication, and application deployment • Directly manage and develop a technical team delivering AlinIQ Digital Health Applications end to end • Become a trusted advisor to customers • Prioritize and manage customer needs and conflicts • Provide feature and product enhancement input based on customer feedback • Maintain accountability for a high customer service culture • Execute project work plans with timely completion and risk mitigation • Track and report assigned project aspects regularly • Enforce team compliance with procedures and systems of record • Develop problem-solving guidelines, checklists, and other customer-support materials • Maintain project documents and systems of record • Participate effectively in team and customer meetings • Lead cost management of the direct team with local controllers • Lead, direct, evaluate, and develop team members to meet business objectives

🎯 Exigences

• Bachelor’s or equivalent Global education • 2 to 3 years of experience leading and managing software services and support teams for healthcare/diagnostic laboratory systems • Relevant leadership and technical experience • Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines preferred • Qualified candidates must currently live in the Chicago, Dallas, or Philadelphia area • Easy access to a major metropolitan airport • Must be able to travel up to 50% • Valid driver’s license required • Understanding of diagnostic laboratory workflows and relevant software technologies • Hands-on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems, and/or clinical decision support systems • Technical proficiency with MS Office, MS Project, and Smartsheet • Strong verbal and written communication skills and customer-facing capabilities • People management, leadership, coaching, development, and growth skills

🏖️ Avantages

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year) • Excellent retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Access to a company recognized as a great place to work and for diversity

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