Healthcare Customer Service Specialist

Emploi pas sur LinkedIn

🕒 il y a 21 jours

🇺🇸 États-Unis – Télétravail

💵 $14 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Sagility

Site WebLinkedInTous les Emplois

10 000+ employés

📋 Conformité

🔒 Cybersecurity

☁️ SaaS

Compliance • Cybersecurity • SaaS

Sagility est une entreprise spécialisée dans la fourniture de solutions technologiques pour la gestion des cookies internet et l'assurance de la conformité avec les réglementations sur la vie privée, telles que la loi européenne sur les cookies. Elle se concentre sur l'aide aux sites web pour collecter et utiliser les données de manière efficace tout en respectant la vie privée et les préférences des utilisateurs.

Description

• Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination • Provide accurate information about health plan benefits, eligibility, and coverage • Schedule, reschedule, and confirm appointments with healthcare providers • Process referrals, authorizations, prescription renewals, and other requests • Assist members or patients with claims questions, billing inquiries, and account updates • Review insurance or plan eligibility and update records in the system • Maintain accurate documentation in electronic systems, including EMR or CRM tools • Communicate with providers and internal teams via phone, secure messaging, or email • Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines • Escalate complex issues to the appropriate team or supervisor for resolution

🎯 Exigences

• High School Diploma or equivalent • 1+ year of call center customer service experience handling high call volume • 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar) • Previous job tenure of at least 6 months per role, reflecting stability and reliability • Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment • Strong verbal and written communication skills • Ability to navigate multiple systems and maintain accuracy while handling calls • Comfortable working in a remote environment with a designated, private workspace • Demonstrated stable work history with a track record of reliability • Commitment to a long-term role and building a career with the organization • Reliable high-speed internet.

🏖️ Avantages

• Medical, Dental, and Vision coverage. • Life Insurance. • Short-Term and Long-Term Disability options. • Flexible Spending Account (FSA). • Employee Assistance Program. • 401(k) with employer contribution. • Paid Time Off (PTO). • Tuition Reimbursement.