Client Success Manager

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Absorb Software

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2003

☁️ SaaS

📚 Éducation

🏢 Entreprise

💰 €59 000 000 Private Equity Round - Absorb LMS en 2017-09

SaaS • Education • Enterprise

Absorb Software est un fournisseur de système de gestion de l'apprentissage (LMS) alimenté par l'IA qui propose une plateforme cloud pour la formation en entreprise, l'intégration, la conformité, le perfectionnement, l'éducation des clients et le renforcement des partenaires. Sa plateforme SaaS inclut l'édition de cours, une vaste bibliothèque de contenus, des rapports et analyses, des intégrations avec les systèmes HCM/CRM, un e-commerce pour la vente de cours, et des agents IA pour personnaliser l'apprentissage et simplifier l'administration. Absorb s'adresse aux équipes RH, L&D, conformité, réussite client et partenaires dans les organisations de toutes tailles, en mettant l'accent sur l'évolutivité, la sécurité et un ROI mesurable.

Description

• Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty. • Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal. • Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS. • Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI. • Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS. • Proactively monitor client health, identifying risks, driving escalations, and developing action plans. • Identify and route upsell and expansion opportunities to the Account Management team. • Collaborate cross functionally with Product, Support, Professional Services, and other internal teams. • Maintain accurate client documentation within internal systems/tools.

🎯 Exigences

• 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries. • Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs. • Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs. • Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving. • Comfort translating technical concepts into accessible explanations. • Strong commercial and business acumen. • Excellent time management and project management capabilities. • Working understanding of SaaS, APIs, and core web technologies. • Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk. • Previous involvement in change management, enablement, or instructional design projects. • Experience advising clients on LMS or L&D ecosystem best practices.

🏖️ Avantages

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs