Operations Specialist

🕒 il y a 10 jours

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Accelerant

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2018

🛡️ Assurance

☁️ SaaS

🤝 B2B

💰 €150 000 000 Private Equity Round - Accelerant en 2023-06

Insurance • SaaS • B2B

Accelerant est une plateforme d'échange de risques et d'assurance numérique qui connecte les agents généraux gestionnaires (MGA), les souscripteurs, les réassureurs et le capital institutionnel à travers un marché basé sur la technologie et orienté vers les données. La plateforme fournit des analyses en temps réel, des outils de souscription, des mesures de performance et un support opérationnel (actuariat, réclamations, conformité réglementaire) pour rationaliser la distribution de l'assurance spécialisée et permettre un déploiement de capital plus rapide et transparent. Accelerant se positionne comme un partenaire de type SaaS pour les entreprises d'assurance spécialisée, visant à améliorer l'efficacité, la transparence et la croissance rentable.

Description

• Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy. • Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes. • Support the centralization of master/reference data, ensuring consistent and auditable records across all operational systems. • Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence. • Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience. • Partner with internal teams to define and document standard operating procedures (SOPs). • Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions. • Assist in onboarding new members and contracts, ensuring all documentation, systems, and workflows are aligned before activation.

🎯 Exigences

• Bachelor’s degree (or equivalent) required. • 5 years of relevant experience within the insurance industry. • Experience with specialty insurance a plus. • Strong understanding of data accuracy, process governance, and operational SLAs. • Proven ability to work cross-functionally with technical and non-technical teams. • Proficiency with Power BI, SQL (Snowflake), Excel, and workflow tools such as Jira or ServiceNow. • Exceptional attention to detail and ability to manage multiple priorities simultaneously. • Excellent written and verbal communication skills. • Bonus Points For Experience with bordereaux processing or insurance data workflows. • Familiarity with contract lifecycle management or onboarding systems. • Experience with automation tools (Power Automate, Zapier, or similar).

🏖️ Avantages

• Work-life balance : We believe that taking time to rest and recharge makes us all better. That’s why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being. • Health and wellness : We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need. • Remote work : Work where you’re most productive and fulfilled.