National Account Manager

Emploi pas sur LinkedIn

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $64 570 - $105 936 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de Internova Travel Group, pas via un site d'emploi

Repérée par Remote Rocketship il y a 3 jours

Toujours ouverte sur le site de Internova Travel Group. Vérifiée il y a 6 minutes.

Logo of Internova Travel Group

Internova Travel Group

5001 - 10000 employés

Fondée en 2008

📦 Logistique

🏨 Hôtellerie

✈️ Tourisme

Logistics • Hospitality • Travel

Internova Travel Group est une entreprise de services de voyage renommée, spécialisée dans la fourniture de solutions variées liées aux voyages. L'entreprise propose des services tels que les voyages de loisirs, la gestion des voyages d'affaires et les croisières, répondant aux besoins diversifiés de ses clients. Avec un fort accent sur la satisfaction client et les expériences de voyage innovantes, Internova vise à améliorer la manière dont les gens voyagent et explorent le monde.

Description

• Manage a portfolio of National-tier clients with structured engagement expectations and defined business goals • Serve as the day-to-day contact for travel program management, issue resolution, and reporting coordination • Develop and maintain account plans aligned to client goals, spend forecasts, and optimization opportunities • Facilitate structured client check-ins • Ensure delivery of agreed reports, SLAs, and service expectations • Work cross-functionally with Operations, Sourcing, and Commercial Operations to ensure seamless program delivery • Collaborate with the Manager, Inside Accounts to determine when accounts may shift tiers and require different delivery models • Monitor account-level profitability, renewal risk, and growth opportunities • Track and report client satisfaction trends and recommend improvements

🎯 Exigences

• 2–4 years of experience in account management, customer success, or program delivery • Strong client service mindset with the ability to balance responsiveness with prioritization • Experience working with structured service models and reporting frameworks • Comfort collaborating cross-functionally and navigating client escalations diplomatically • Strong time management and organizational skills • Excellent written and verbal communication abilities • Familiarity with Excel, CRM systems, and service tracking tools • Travel industry or B2B service experience preferred

🏖️ Avantages

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance

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