Client Solutions Manager

🕒 il y a 14 jours

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

🐊 Florida, Texas – Distant

🐊 Florida – Remote 🤠 Texas – Remote

💵 $70 000 - $85 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Acosta

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1927

💼 Conseil

🍽️ Alimentation et boissons

📦 Logistique

💰 Venture Round en 2003-01

Consulting • Food & Beverage • Logistics

Acosta est une agence de vente et de marketing de premier plan qui met en relation les marques avec les consommateurs à travers divers canaux de distribution au détail et de restauration. L'entreprise s'appuie sur des données exclusives, des stratégies marketing intégrées et des services d'exécution au détail pour améliorer la visibilité des marques et influencer les décisions d'achat. Forte de plus de 100 ans d'activité, Acosta aide ses clients à naviguer dans les complexités des marchés physiques et en ligne, en s'assurant que leurs produits sont positionnés efficacement dans un paysage concurrentiel.

Description

• Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal • Run regular client meetings covering program status, new initiatives, and problem solving • Translate client priorities into actionable field execution plans and hold programs accountable for delivery • Act as first escalation point for program issues and drive solutions • Develop and present growth cases for converting temporary, seasonal, and pilot programs into ongoing continuity programs • Identify and sell incremental growth, including added headcount, markets, channels, services, or initiatives • Deliver results, executive reporting, and ROI narratives supporting renewal and expansion decisions • Support renewal strategy, SOW development, and commercial terms • Oversee execution across portfolio programs against client expectations and contractual commitments • Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down • Manage program logistics, vendors, and internal shared services • Collaborate across the Acosta Group agency network and with external vendors and partner agencies • Manage field leaders, including hiring, development, performance management, and succession planning • Lead field labor and staffing strategy and design flexible staffing models • Develop and manage scorecards, dashboards, and KPIs • Own operational and financial performance; build and manage budgets and review client invoicing • Identify margin improvement opportunities • Track KPIs and produce weekly and monthly client reporting • Develop executive summaries and insights reports • Build standard reporting frameworks, KPI structures, templates, and dashboards • Consult on new business presentations, pricing, and program design for opportunities typically $2MM and under • Contribute portfolio learnings, staffing models, and playbook frameworks to new business pursuits

🎯 Exigences

• 5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment • Success managing multiple concurrent programs or clients with competing priorities • P&L or program budget ownership, with a track record of delivering goals profitably • People management experience, including field leadership or multi-market field teams • Success growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions) strongly preferred • Experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute • Strong client communication skills with excellent verbal, written, and presentation abilities • Superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments • Proficiency in Excel/Sheets, Word/Docs, and PowerPoint/Slides • Bachelor's degree in Business, Marketing, Communications, or equivalent experience preferred • Must be available to work flexible hours, which may include evenings and/or weekends at times