Associate Technical Consultant

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💼 Consultant

🦅 Parrain de Visa H1B

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Aderant

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1978

⚖️ Juridique

💼 Conseil

☁️ SaaS

Legal • Consulting • SaaS

Aderant est un fournisseur mondial de logiciels de gestion d'affaires juridiques et de gestion de cabinet qui aide les cabinets d'avocats à gérer et à moderniser leurs opérations administratives. L'entreprise propose des plateformes et applications SaaS basées sur le cloud, comprenant la gestion de cabinet, la gestion du temps et de la facturation (iTimekeep), la livraison de factures (BillBlast), la conformité (Onyx/OCG), le recrutement, la planification/calendrier, des analyses (Stridyn), et l'automatisation du processus de travail jusqu'au paiement pilotée par l'IA — conçues pour les grands cabinets de services professionnels et d'avocats. Aderant met l'accent sur l'intelligence artificielle, la transformation cloud, la sécurité (SOC 2), et les intégrations pour améliorer la précision de la facturation, la conformité, les opérations financières et l'efficacité opérationnelle des cabinets d'avocats du monde entier.

Description

• Work with clients to define requirements, conduct needs analysis, determine project specifications, identify solutions, and implement recommendations • Serve as the primary liaison between the company and client, building rapport and relationships • Maintain notes and communication channels regarding project progress with clients and internal resources • Convey customer feedback to product development staff • Resolve client questions or problems by phone or internet involving system configuration/setup, product functionality, and bugs/enhancements • Provide product and technical support, answering complex questions about functionality and product usage • Program updates to custom logic and update system mappings/configurations according to specific requirements • Keep customers informed about issue progress/status and resolution • Troubleshoot and resolve externally reported application issues • Conduct follow-up, testing, and troubleshooting • Refer issues appropriately to other departments and quality assurance areas • Promote and maintain a high-quality, professional, service-oriented company image

🎯 Exigences

• Bachelor’s degree in Computer Science, Finance, or related degrees • 1–2 years of experience with impact analysis, requirements gathering, and user acceptance testing • Proficiency in Microsoft SQL and Microsoft SQL Server Management Studio or similar tools • Object-oriented programming or scripting, preferably JavaScript and C# • Ability to create and modify queries to extract and update data using IsNull, Coalesce, variables, unions, and joins • Excellent writing, editing, interpersonal, and communication skills • Proficient PC skills for testing, troubleshooting, call logging, and product configuration • Good troubleshooting, problem-solving, and logic skills • Must enjoy working with external clients • Must enjoy teamwork and collaboration to review and find effective solutions and resolutions • Professional appearance and presentation required • Salesforce or comparable support ticketing system experience is a plus

🏖️ Avantages

• Culture of innovation, collaboration, and personal growth • Diverse teams encouraged to bring their whole selves to work