Director, Professional Services

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 36%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Aderant

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1978

⚖️ Juridique

💼 Conseil

☁️ SaaS

Legal • Consulting • SaaS

Aderant est un fournisseur mondial de logiciels de gestion d'affaires juridiques et de gestion de cabinet qui aide les cabinets d'avocats à gérer et à moderniser leurs opérations administratives. L'entreprise propose des plateformes et applications SaaS basées sur le cloud, comprenant la gestion de cabinet, la gestion du temps et de la facturation (iTimekeep), la livraison de factures (BillBlast), la conformité (Onyx/OCG), le recrutement, la planification/calendrier, des analyses (Stridyn), et l'automatisation du processus de travail jusqu'au paiement pilotée par l'IA — conçues pour les grands cabinets de services professionnels et d'avocats. Aderant met l'accent sur l'intelligence artificielle, la transformation cloud, la sécurité (SOC 2), et les intégrations pour améliorer la précision de la facturation, la conformité, les opérations financières et l'efficacité opérationnelle des cabinets d'avocats du monde entier.

Description

• Lead delivery operations and customer implementations for the Expert and Sierra product lines across cloud and on-premise deployments • Report to the Senior Director of North America Services and serve as a key member of the Professional Services leadership team • Define operational goals, strategic initiatives, and organizational priorities supporting growth, profitability, and customer success • Lead day-to-day operations for Professional Services delivery teams • Build and scale a high-performing services organization focused on quality, efficiency, accountability, and customer satisfaction • Collaborate with Sales, Product Management, Product Development, Support, and Customer Success • Manage strategic customer relationships and executive-level communications • Drive revenue, utilization, margin, forecasting, and operational performance targets • Develop repeatable methodologies, governance standards, and best practices • Monitor operational metrics and KPIs including billable utilization, project profitability, resource forecasting, customer satisfaction, delivery performance, and project health • Improve scalability, automation, and operational efficiency • Establish project governance, escalation, and risk management practices • Drive accountability and transparency through dashboards, reporting, and project management tools • Lead continuous improvement initiatives • Partner on go-to-market strategies, implementation planning, and customer engagement models • Support resource planning, staffing strategies, and talent development • Mentor, coach, and develop Professional Services managers, consultants, and project leadership teams

🎯 Exigences

• Proven leadership experience managing Professional Services, Consulting, or Implementation teams within enterprise software or technology organizations • Demonstrated success driving operational excellence, organizational change, and scalable delivery practices • Experience leading enterprise software implementations in cloud and/or on-premise environments • Strong understanding of Professional Services operational metrics, forecasting, utilization management, and delivery governance • Experience implementing project management methodologies, tools, and best practices that support efficient and repeatable service delivery • Excellent communication, collaboration, and stakeholder management skills, including experience working with executive leadership and strategic customers • Strong customer-centric mindset with a passion for delivering successful implementations and high levels of client satisfaction • Ability to lead cross-functional initiatives and influence outcomes across multiple business areas • Experience within the legal technology industry or professional services market is preferred • Experience with financial management, ERP, or business management software solutions is preferred

🏖️ Avantages

• Culture of innovation, collaboration, and personal growth • Diverse and inclusive workplace encouraging employees to bring their whole selves to work