Senior Product Manager, Agent Enablement

🕒 il y a 5 jours

🇺🇸 États-Unis – Télétravail

💵 $195 000 - $255 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Affirm

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity en 2021-01

Fintech • B2C • eCommerce

Affirm est une entreprise de technologie financière qui propose un service "Achetez maintenant, payez plus tard", permettant aux consommateurs d'effectuer des achats et de les payer au fil du temps avec des plans de paiement flexibles. Affirm élimine les frais cachés et les intérêts composés, offrant des conditions claires pour ses utilisateurs. L'entreprise propose également la Carte Affirm, une carte de débit permettant aux utilisateurs de demander un paiement échelonné pour les achats plus importants ou de payer en une fois pour les plus petits. Affirm s'associe à divers détaillants dans plusieurs catégories, notamment l'électronique, les vêtements et le voyage, offrant aux clients la commodité de payer en plusieurs fois lors du passage en caisse, tant en ligne que dans les magasins physiques. Les services d'Affirm sont intégrés à Apple Pay, permettant aux clients de régler leurs achats de manière transparente depuis leur iPhone ou iPad.

Description

• Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration. • Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity. • Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and lead build-vs-buy evaluations for AI tooling that enhances customer and agent experiences. • Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond. • Translate insights into strategy—define a clear product vision informed by market trends, competitive analysis, behavioral data, and frontline feedback. • Instrument and measure the right things—define metrics that matter, set clear success criteria, and use experimentation to drive performance improvements • Build for the long game—design scalable systems that can support a growing business, new contact channels, and ever-increasing expectations for speed and quality. • Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, and senior leaders to drive aligned, cross-functional progress. • Own ambiguity and unlock innovation—navigate tradeoffs, bring clarity to chaos, and lead with conviction in a fast-paced, constantly evolving environment.

🎯 Exigences

• Have 5+ years of Product Management experience • Build for scale and empathy—you craft intuitive experiences for both customers and agents that balance high-tech efficiency with a human touch. • Thrive in complexity—you can zoom out to redesign service strategy or zoom in to debug an agent workflow—all in the same day. • Lead with insight—you combine strong product intuition, behavioral understanding, and analytical rigor to uncover patterns and drive smart decisions. • Operate with ownership—you move quickly, bring order to ambiguity, and push for outcomes that actually matter to the business and the customer. • Communicate to drive clarity—your storytelling and synthesis skills align stakeholders, unlock buy-in, and make your roadmap resonate from the call center floor to the exec suite. • Bonus points if you've worked on customer support platforms, internal tools, or have experience scaling service operations with AI and automation.

🏖️ Avantages

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount