Senior Product Manager

🕒 il y a 5 jours

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Customer.io

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2012

☁️ SaaS

📣 Marketing

💰 Series A en 2022-03

SaaS • Marketing

Customer. io est une plateforme d’engagement client qui aide les entreprises à créer des parcours personnalisés sur plusieurs canaux — email, SMS et messages in‑app — en s’appuyant sur des données first‑party. La plateforme propose des solutions pour concevoir et automatiser des messages avec un haut niveau de flexibilité et de personnalisation. Elle inclut des fonctionnalités telles que des pipelines de données pour gérer les données clients, des éditeurs visuels de workflows pour l’automatisation, ainsi que des outils d’analytics et d’A/B testing pour optimiser les campagnes de messaging. Conçue pour accompagner la croissance d’entreprises de toutes tailles, Customer. io s’intègre à vos outils existants et offre un environnement sécurisé et conforme, avec une disponibilité élevée (uptime), ce qui en fait un choix de confiance pour plus de 7 400 marques dans le monde.

Description

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools. • Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development. • Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs. • Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity. • Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery. • Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement. • Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks. • Your work doesn’t stop at launch - look at product metrics and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

🎯 Exigences

• 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging. • Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact. • Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams. • High product intuition balanced with humility and experimentation — comfortable being wrong, eager to learn quickly. • Exceptional written communication and decision-framing abilities, especially in remote and async-first environments. • Experience using or developing AI-powered tooling in your product workflow • Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements. • Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs. • Experience with SMS/RCS or other messaging channels is a plus

🏖️ Avantages

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • a professional development budget