Account Operations Associate

🕒 il y a 18 jours

🌵 Arizona, California, +10 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $60 000 - $70 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧑‍💼 Ingénieur d'affaires

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Agero, Inc.

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1994

🛡️ Assurance

📦 Logistique

🚗 Transport

Insurance • Logistics • Transport

Agero, Inc. est un leader dans le secteur de l'assistance aux conducteurs, offrant une suite complète de solutions comprenant l'assistance routière, la gestion des accidents et une expérience pour les véhicules électriques. L'entreprise dessert un large éventail de secteurs, y compris les constructeurs automobiles, les fournisseurs d'assurance et les prestataires de services. Les solutions d'Agero sont propulsées par leur plateforme intelligemment conçue, SWOOP, qui améliore la transparence et la communication en temps réel. Avec plus de 115 millions de conducteurs protégés annuellement et des partenariats avec les plus grands assureurs, Agero se consacre à transformer l'expérience de conduite par des innovations numériques et des partenariats stratégiques.

Description

• The Account Operations Associate is responsible for supporting a defined portfolio of client accounts through consistent service delivery, strategic operational oversight, and reliable execution. • Anchored on optimizing operational accuracy, this role ensures timely issue resolution and facilitates smooth renewal cycles. • Serving as a key resource for the Account Management, Client Success and Support teams, ensuring seamless coordination across departments to deliver responsive service. • Focuses on auditing and enhancing internal workflows, driving continuous process improvement for all functions that impact client satisfaction and retention.

🎯 Exigences

• 2-4 years of experience in client support, customer service, account operations, or related roles. • Demonstrated proficiency with SaaS tools and client operations workflows. • Experience using data tools (e.g., Excel, Google Sheets, or CRM reporting) to track and interpret key metrics. • Proven ability to interpret daily or weekly reports to highlight areas of improvement or success. • Effective Communication: Demonstrates a clear, professional communication style with a customer-first mindset. • Organizational Agility: Highly organized with strong attention to detail and the ability to manage multiple accounts, conflicting priorities, and administrative tasks effectively. • Data Fluency & Reporting: Capable of navigating reporting tools to monitor performance, identify patterns, and communicate the practical meaning of data to the team. • Continuous Process Improvement: Proactively optimizes personal workflows to increase efficiency. • Creative Problem Solving & Resourcefulness: Approaches operational challenges with a solution-oriented mindset. • Collaborative Partnership: Proactive in identifying issues and opportunities, serving as a dependable partner to internal teams.

🏖️ Avantages

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. • Family Support: Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs