Lead Data Analyst – Network

🕒 il y a 17 jours

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Agero, Inc.

Agero, Inc.

1001 - 5000 employés

Fondée en 1994

🚗 Transport

Transport • Technology • Automotive

Agero, Inc. est un leader dans le secteur de l'assistance aux conducteurs, offrant une suite complète de solutions comprenant l'assistance routière, la gestion des accidents et une expérience pour les véhicules électriques. L'entreprise dessert un large éventail de secteurs, y compris les constructeurs automobiles, les fournisseurs d'assurance et les prestataires de services. Les solutions d'Agero sont propulsées par leur plateforme intelligemment conçue, SWOOP, qui améliore la transparence et la communication en temps réel. Avec plus de 115 millions de conducteurs protégés annuellement et des partenariats avec les plus grands assureurs, Agero se consacre à transformer l'expérience de conduite par des innovations numériques et des partenariats stratégiques.

Description

• Develop and deploy advanced analytical models to improve our understanding of Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadership • Implement real-time dashboards and reporting to track and assess Network performance against established metrics • Challenge the status quo and propose and test new strategies for increasing competition and engagement within our service provider network • Analyze feedback, ratings, and reviews from multiple sources and stakeholders to gain insights into service quality and customer satisfaction • Develop operational and performance data to generate actionable insights and recommendations for 3rd party service providers • Analyze the capacity of our Network, identifying gaps and opportunities to improve operational efficiency and service quality • Lead test and pilots for process changes as a result of analysis and communicate the results to management • Serve as an internal data analytics expert by ensuring consistency in data analysis methodologies and sharing of best practices.

🎯 Exigences

• BA/BS Degree or equivalent experience. Degree that emphasizes data analysis and communication (e.g., computer science, social sciences, physical sciences, math, engineering, or statistics) preferred • 5+ years of business and data analysis experience • Strong problem-solving skills and business acumen • Experience with data management, specifically with validating and auditing data and reports from multiple systems • Demonstrated project and task management capability • Past experience with BI, Google Workspace, and CRM Tools • Proficiency in SQL and working with relational databases is required • An analytical professional with attention to detail and high standard of performance excellence.

🏖️ Avantages

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • 401(k) plan with company match and tuition assistance to support your future goals. • Flexible time off, paid sick leave, and ten paid holidays annually. • Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs

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