Principal Customer Success Manager – Technical

🕒 il y a 16 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Agiloft

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1991

🏢 Entreprise

☁️ SaaS

🤖 Intelligence artificielle

💰 €45 000 000 Private Equity Round en 2020-08

Enterprise • SaaS • Artificial Intelligence

Agiloft est un fournisseur de premier plan de solutions de gestion du cycle de vie des contrats (CLM) d'entreprise conçues pour rationaliser et améliorer le processus de contractualisation. Leur plateforme d'accords axée sur les données est un multiplicateur de force qui aide les organisations à conclure des accords rapidement et de manière collaborative, en exploitant les données pour fonctionner de manière plus intelligente et transparente. Les offres d'Agiloft incluent des hubs d'intégration et une plateforme d'IA adaptée aux services aux entreprises, aux professionnels de la santé, aux juristes et aux services d'approvisionnement. Avec un taux de fidélisation de la clientèle élevé et une reconnaissance en tant que leader dans le Magic Quadrant de Gartner pour le CLM, Agiloft est connu pour son interface sans code conviviale et son service et support robustes. L'entreprise met l'accent sur les relations directes et la confiance, promettant d'aider ses clients à "Convenir et Prospérer".

Description

• Build and maintain strong relationships with key customer contacts, implementation teams, partner implementers, and internal stakeholders to ensure continuity and progress on large-scale service engagements. • Partner closely with customers to drive engagement, retention, and expansion. Conduct regular Business Reviews with key accounts to assess progress, understand evolving needs, and align on growth strategies. • Proactively monitor customer usage trends to identify potential risks, uncover new opportunities for growth, and recommend strategies for increased adoption. • Act as a trusted advisor to customers, adopting a customer-first mindset to understand their business needs and advocate for their success. • Provide expertise to assess client needs and identify valuable solutions that our product can deliver. • Set clear, transparent goals to meet client requirements, working closely with internal teams to ensure goal alignment and successful delivery. • Maintain consistent and transparent communication with customers and internal stakeholders, representing the customer’s voice across teams. • Be passionate about data and insights, using data to drive meaningful change and demonstrate measurable impact. • Conduct L1 product demos, review new features and functionalities, and advise customers on technical setups and configurations to enhance their product experience. • Guide feature adoption, facilitate onboarding, and manage change effectively, providing proactive support for key functionalities. • Partner with AEs to identify and qualify upsell opportunities, generating internal referrals and contributing to pipeline growth.

🎯 Exigences

• 5+ years in customer success, account management, or related fields, with experience in technical solutions and complex service engagements. • Proven experience in identifying upsell opportunities and driving growth within customer accounts. • Strong technical acumen with the ability to deliver product demos and consult on technical configurations. • Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration. • Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment.

🏖️ Avantages

• Medical, dental, and vision insurance • Short term and long-term disability • Life insurance and AD&D • Supplemental life insurance (Employee/Spouse/Child) • Health care and dependent care Flexible Spending Accounts • 401(k) with company match • Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non- overtime eligible) position. • Paid parental leave • Voluntary benefits including pet insurance