Senior Manager, Advanced Analytics, FSI

🕒 il y a 28 jours

🇺🇸 États-Unis – Télétravail

💵 $212 000 - $265 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Airbnb

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity en 2020-12

B2C • eCommerce • Hospitality

Airbnb est une place de marché en ligne mondiale qui met en relation des personnes cherchant un hébergement avec des hôtes proposant des options de logement uniques et variées, souvent dans des propriétés résidentielles. Les utilisateurs peuvent réserver des espaces allant d'appartements d'une chambre entière à des maisons complètes et des hôtels de charme. Airbnb propose également des expériences, permettant aux invités de réserver des activités organisées par des locaux, offrant ainsi une expérience de voyage authentique.

Description

• Define and operationalize KPI frameworks for global Fraud & Safety operations (quality, accuracy, SLA, productivity, cost) • Build dashboards and reporting systems to monitor enforcement performance across regions, vendors, and workflows • Lead weekly/monthly business reviews, translating data into actionable insights for Ops, Policy, and leadership • Design and lead experimentation (A/B testing, pilots) to improve enforcement quality, reviewer productivity, and user experience • Identify drivers of errors, escalations, and policy inconsistencies, and translate findings into process improvements • Partner with Ops and Policy to test and refine enforcement strategies (e.g., thresholds, escalation rules) • Partner with global operations and vendor teams to optimize staffing, capacity planning, and queue management • Analyze performance across 3P vendors and internal teams, ensuring SLA adherence and quality standards • Drive forecasting models to balance cost, coverage, and service levels across high-volume workflows • Partner with Product and Engineering to translate operational insights into tooling and workflow improvements • Collaborate with Policy and Legal to ensure enforcement decisions are measurable, auditable, and compliant • Support high-severity incidents and “war room” analytics, providing real-time insights during escalations • Build self-service analytics tools enabling Ops leaders to monitor performance and run scenario analyses independently • Standardize metrics, taxonomies, and reporting across workflows to create a consistent “source of truth” for operations • Drive adoption of data-driven decision-making across global Trust & Safety teams

🎯 Exigences

• 8+ years of experience in analytics, risk, or safety; 5+ years leading high-performing teams. • Proven ownership of large-scale data products or taxonomies in a regulated environment. • Experience supporting large-scale human operations (content moderation, fraud review, support, or risk ops) • Strong SQL & data-modeling expertise; experimentation design, working knowledge of Python/R, ML pipelines. • Proven ability to: • Design KPI’s and operational metrics • Translate ambiguous problems into structured analytical frameworks • Influence cross-functional stakeholders (Ops, Product, Policy, Finance) • Drive measurable improvements in quality, efficiency, and cost • Skilled in incident impact scoping, post-incident analytics, and scenario planning or tabletop exercises—translating insights into systematic improvements. • Track record of enabling legal, policy, ops, product, and engineering teams to make independent, forward-facing, data-driven decisions via self-service • Exceptional storyteller with a flair for making complex analytics actionable for every audience, and for championing transformation deep into the organization

🏖️ Avantages

• bonuses • equity • benefits • Employee Travel Credits