Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

🕒 il y a 9 jours

⚔️ Virginia – Distant

⚔️ Virginia – Remote

💵 $102 000 - $154 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

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AIS (Applied Information Sciences)

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1982

💼 Conseil

🏥 Santé

🛡️ Assurance

Consulting • Healthcare • Insurance

AIS (Applied Information Sciences) est une organisation axée sur la mission et les résultats, spécialisée dans l'IA et l'automatisation, l'adoption du cloud, l'innovation applicative, et les données et analyses. En tant que partenaire principal de Microsoft, AIS aide à transformer les entreprises et à résoudre des problèmes complexes grâce à son expertise en solutions cloud, infrastructures et développement applicatif. Ils adressent divers secteurs, y compris le commercial, les services financiers et l'assurance, la santé et les sciences de la vie, l'énergie et les services publics, ainsi que le secteur gouvernemental. Grâce à ses solutions de données avancées et ses capacités cloud, AIS guide les entreprises dans leur parcours de transformation numérique tout en améliorant la productivité et en libérant de nouvelles opportunités de croissance.

Description

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs. • Monitor platform health, configuration compliance, and resource performance across Azure environments. • Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks. • Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation. • Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails. • Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues. • Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services. • Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations. • Monitor AVD service health, user session performance, host availability, and capacity utilization. • Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns. • Assist with session host provisioning, image updates, scaling support, and maintenance activities. • Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery. • Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards. • Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation. • Respond to incidents, service requests, and operational alerts within defined service levels.

🎯 Exigences

• 3–6 years of IT infrastructure, cloud operations, or end-user computing support experience. • Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure Virtual Desktop Specialty • Hands-on experience supporting Microsoft Azure infrastructure in an operational environment. • Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies. • Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery. • Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization. • Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards. • Understanding of incident, problem, and change management practices in an enterprise IT environment. • Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment. • Strong troubleshooting, documentation, and communication skills. • US Citizenship required.

🏖️ Avantages

• Competitive Salaries • Qualified Overtime • Paid Time Off (PTO) • Flexible Holiday Leave (88 hours per year) • Parental Leave • Immediate Healthcare: Medical, Dental, Vision, and Life Insurance • Employee Stock Ownership Plan (ESOP) • 401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting) • Tuition Reimbursement & Learning Allowance • Referral Bonus Program (up to $5k)